Doesn't Recommend

Erin J.

Joined 1 year ago

Horrible experience DON'T USE. I had my rug picked up on 1.23.12.

I was told i would be called to schedule a drop off for next 10-12 days.

I waited 18 days with no call. I had to call 3 times to finally be told that my rug was done and just sitting there.

I scheduled delivery for the following Monday.

The rug was delivered soaking wet and when I told the tech that I did not want to put down a wet wool rug on my hardwood floor he seemed really surprised.

He then told us hat the rug wasn't going to come clean and that he stopped trying because it wasn't worth their time.

Then they called me and the manager started yelling at

Me that I was upset with the situation.

I was not going to continue to be screamed at by the manager.

This was the most disappointing experience I've ever had.

Do not use.

Doesn't Recommend

Chigal8

Joined 11 years ago

Bait and Switch. I called to get a quote and when the technician got to our house- the quote was $275.00 over the quoted price.Thought he was very thorough in the cleaning , we really felt like we were "taken to the cleaners." Just beware, they will try to sell you everything under the sun. The woman who owns the company could care less about customer service Oh, good luck trying to get a hold of her. She will not even answer your call if she knows you are complaining.

Recommends

maeur1

Joined 2 years ago

WORST CARPET CLEANER I EVER DEALT WITH. Do not use this service. Didi gave me a quote of $75

for my sofa to be cleaned, and it wound up costing

$110. I made a specific appointment with her, and the

man didn't show up until 1-1/2 hours later. She never

told me that there was a "window" that he would be there. I will never use this service again.

Doesn't Recommend

NBJ

Joined 2 years ago

Bait and Switch. On the positive side, the guys showed up on time and the carpet was cleaned effectively. On the negative side, it seems I got ripped off. I exchanged several emails describing the carpet as a very dirty cream carpet. I was quoted $75. I ended up paying $149. They added cost for sanitizing, deep cleaning, pre-spray, and scotch guard. Why wasn't this included in the original quote- "the carpet was dirtier than we expected". Yeah- right. And to end it all I am told to write a check to the technician, not the company. So, Uncle Sam gets ripped off plus I get ripped off.

Recommends

Shila Bank Consultant

Joined 3 years ago

5 stars is not enough. I would highly recommend Chicagoland carpet cleaners to anyone.

I Called on a Saturday morning to get an estimate for a 2 br condo we just moved into.

Someone was on site before noon. The technician was extremely courteous and professional. We had our carpet and upholstery done.

The cleaning was exceptional.

Also, the dispatcher had told us we could clean our HVAC ducts at the same appointment.

The guys had the necessary equipment on the truck and took care of it while they were there. Our house went from smelling like its age (70 years) to fresh and clean in about two hours. Amazing. We will definitely have them back every year or so for regular cleanings and as often as needed for spills and stains.

Shila

3600 N Lake Shore Dr

Recommends

Ms Wainstine

Joined 3 years ago

Quality carpet cleaner. It's rare that the details are so carefully attended to. . . yesterday, my house carpet was once again "Ready for the InLaws" visit.

I will gladly recommend Chicagoland carpet cleaners to anyone looking for a quality carpet cleaner.

Thanks,

Melloney

Recommends

EricadChicago

Joined 3 years ago

Knowledgeable,professional and courteous cleaning service. Chicagoland carpet cleaners technician did a fantastic job on our rather old and very dirty carpet. He was on time, professional, and went to extra trouble and effort to retreat some very stained areas and even to tidy up frayed edges. Carpet looks 100% better. Will definitely use Chicagoland carpet cleaners again :-D

Recommends

James Richard

Joined 3 years ago

Wow! never expect to get such an amazing cleaning service!. I called Chicagoland carpet cleaners on a Thursday 8:55am I got their voice mail and left a message that I would like information on getting some work done. To my surprise I got a call from Didi, who sound amazing, to follow up on my request. She answered all my questions and was supper nice to deal with. She said she could have a guy to my place in two hours.

Matt arrived on time, took a look at the job and advised me of the best way to proceed. He worked steadily and did a fantastic job. Didi,the nice representative from the office called to make sure I was pleased with his work before leaving my condo. I would like to thank Matt and Didi for very professional and courteous job. I highly recommend them.

James .R.

Park Millennium Condominium,222 N Columbus Dr

Recommends

Sam Chicago cubs

Joined 3 years ago

Happy costumer :). These guys are great, they were right on time for my 2-3 arrival window..they even called 30 min before to tell me they would be at my house at 5 minutes after 2pm. My carpets and drapes were very dirty and I was very pleased when George, the technician was able to remove all of the stains. A customer service representative called me at the end of the job just to make sure I am happy with the service.

Chicagoland Carpet Cleaners did above and behind to make me a happy costumer :)

Recommends

Sarah Fain

Joined 3 years ago

Finely...Carpet cleaning company we can trust.. We have a huge house and most of it is carpeting.

We had tried several carpet cleaners in the past and were never satisfied, either from the price or from the poor service.

A month ago we had some remodeling work done and the carpeting was a mess! We were about to replace it, but their convincing review at Citysearch made us call Chicagoland carpet cleaners. Our carpeting looks brand new, and the price was very reasonable for a house our size! We're Hooked on Chicagoland Carpet Cleaners and will never look elsewhere again!"