Doesn't Recommend

lisa614

Joined 4 years ago

Rude. The lack of customer service was surprising for a Hyatt. It will be the last time I stay at one. Our rep at Guest Services was a flaming, condescending ahole....Roberto. There are tons of places to stay in Chicago, I will definitely NOT be staying at the Hyatt in any city or country for that matter.

Doesn't Recommend

dnprks

Joined 4 years ago

Awful Hotel. For the past 7-8 years, I have checked into this hotel every February to attend the Chicago Auto Show event. And for the past 7-8 years my experience has gotten progressively worse. The only reason I continued to make my reservations at this hotel (notice that this is now past tense) was that the auto show is held in the convention center directly connected to the hotel building. The following is a list of the issues I encountered during my most recent stay:

- Stains on the bed sheets (nasty)

- Walls had scuffs all over

- Paid for a soda in the vending machine on my floor, and nothing came out. Called the front desk 3 times for a replacement to be brought to our room, and it never was

- I called the central reservation processing center to make my reservation, and was quoted a total for the stay. Upon returning home from my visit, my bank statement revealed that the amount deducted from my account is materially over the amount promised. I?m still in the process of getting this resolved

- The staff members (in general) were rude and lazy

Rather than giving this hotel my business again, I?ll eat the cost of a cab ride from another hotel to the convention center. For the exorbitant amount you pay to stay here, the service/experience is seriously lacking.

Recommends

Rdnekroses

Joined 5 years ago

Not bad for a convention center hotel. Not bad for a convention center hotel. When I reserved online, I asked for a fridge which is $25 extra per stay however when I arrived they said they were placing me on the 4th or 5th floor which have fridges for no charge. Bonus!

The pizza in the bar is really good - not Chicago style but VERY tasty.

Gift shop isnt much to write home about, souvenir shop elsewhere.

Bellhops and concierge staff are very attentive and helpful.

Hotel flights listed in lobby and complimentary itinerary print outs are a bonus.

Beds very comfy with plenty of pillows. Bathrooms nice and clean - if you get a corner room your bathroom and room is much bigger (try rooms #'s 302, 402, 502 etc). Nice city views from upper floors.

The hotel is not in a nice area, but the cabs come right to the door so you don?t have to worry too much about it. Not many restaurants nearby, but that is typical for convention center?s. White Castle, McDonalds and a few non-chain sit downs are within walking distance if you get directions.

Stay here ? it?s not that bad!

Doesn't Recommend

bill33

Joined 5 years ago

Wrong Turn to this hotel, run down the road, Bad Choice. We stayed here last week, The place is dirty, the staff could care-less, when you get to the front desk, just look behind the counter, dirty floor, baseboards are coming apart. this will match the the wear and tear in the rooms .

It took them three rooms to get a room that we could stay in that was not full of smoke, The parking is a joke at 36.00 per day, you will get your car when they get to it. (use the self park if you half to stay here. The bangers and homeless are a block away. Driving to and from is a near death exp, just ask my wife

Collage Kids and high school kids party in the lobby and the halls on Friday night, and Sat. The staff never did a thing about the Kids ( three calls to the front desk) I went for my Morning walk and a man said walk in side its better, LOL Walked thru broken Bottles at he front door from the kids party the night before, I told the staff about the bottles, two hours later they were still there.

Thanks Priceline, for the great stay, BAD CHOICE there is more, got to go, Bye

Doesn't Recommend

gess

Joined 5 years ago

Nasty Hotel. Bad choice, run for your life, this is a over-rated Hotel, the help is rude, the common areas are dirty, and they charge everything to your card that you never order, $37.00 to park and when you need your car you will wait till the second coming of Christ to get your ride Nasty Place

Doesn't Recommend

hawaiiana

Joined 5 years ago

The lamest Hyatt, and I like Hyatt.. This Hyatt was definitely not a four star hotel. It was really, barely a three star. The gym was nice but the pool tiny! I've been to better pools at cheapy Motels. There was also no hot tub, even the wood in the women's sauna was defaced by carved graphiti. The decor is a little less than awesome, but the bed was comfortable.. 24 bucks to park there overnight! I suppose this is normal in the city but they should reflect the extra cost on the website. They also charge for connecting to the internet- but they don't even have wireless!! Furthermore, although the hotel was quite empty, they gave us a room with a terrible view.

True, its great fun to stay in the city but if you don't care that much about being directly in Chicago- go the Hyatt in Lisle. Much nicer and you don't have to pay for parking.

Doesn't Recommend

Nihh

Joined 5 years ago

What A Nightmare!. We were unfortunate enough to be staying at this "2" star hotel this last week. There was a conference on at the convention center next door and all the convention goers came to the hotel to get taxis home. We missed our dinner reservation due to a 50 minute wait for a cab. The convention goers took over the hotel bars and made the environment very unpleasant. When we asked about getting a car service we were told it would be $78. Needless to say, we missed our reservation and dinner with our friends. The hotel manager's answer to our concerns was "this happens every time there is a conference". Upon check-out they tried to charge us for three continental breakfasts that were included in the price of the room. The breakfast consisted of bitter coffee and stale pastries -- i found it to be inedible. Anyway, after a stand off they agreed the breakfasts were included in the room rate. The service provided here is not worthy of a Hyatt and I would strongly advise against staying here. A total nightmare!!

Recommends

matrixmic

Joined 6 years ago

Best Bartenders and Cocktail Servers in the City. If you haven't been to the Hyatt Regency McCormick Place recently, your missing out. They redesigned the hotel and Bar. Wow! comes to mind. It has an updated modern version in the lobby with chocolate being the color and the new Shore restaurant and the Mix Lounge with there new asian-modern style look is awesome. The Shore has your traditional Chicago favorite dishes, steak, seafood, pasta, great service and a great wine list for the wine enthusiast. The Mix Lounge has followed the trend with small plates as their signature(Tapas), rare tuna, rare beef, bruschetta, cheese flights. The service is always consistent and superb, friendly, professional and personal. I think the bartenders are exceptional when it come to making drinks and conversation along with the different personalities they have. This is definetly an over looked place I think because of it's location, but get down there and meet the people from the MIx Lounge.

Recommends

Contributor

Joined 10 years ago

A large but not intimidating hotel for business travelers.. The Scene
This hotel was designed primarily for the crowds that fill the McCormick Place Convention Center. It's too bad that its architects didn't take a cue from the handsome warehouses and office buildings nearby when designing the exterior: it is utterly without character. Fortunately, the 800 rooms are very pleasantly decorated, and many offer terrific views of the lake and the Chicago skyline.

The Details
For those staying on the Business Plan floors, complimentary Continental breakfast is served. Suites feature galaxy telescopes and vanities separate from the toilet/bath area. The meeting spaces, though commodious, are windowless. A coffee and snack bar, restaurant and lounge are on the premises. The hotel also has an indoor pool with an outdoor sun deck and a lap pool in the health club. A multilingual staff and self-service laundry round out the amenities.

Recommends

marygma

Joined 7 years ago

Nice hotel/great value. Clean, tastefully decorated. The shuttle is free and goes downtown, museum campus, millineum park, and more. It offers only a one way service. You must sign up at the desk and it does not run until 11:00AM. (at least during the week - could leave earlier on the week-end) The shuttle driver was very helpful with answering questions about what bus line to take back, ect. A cab ride from Water Tower Place cost 3 of us only $10.00. During my first stay, I had a room with a beautiful view of the lake. However my second stay I had a view of a back of building. If you are into having a view, I would suggest that you request this. My kids had a nice time in the pool. Most downtown hotels don't even offer this amenity. Valet parking is $29.00 per night with in and out privledges.