STI Movers

12/08/09

Absolutly not

by CSMobileUser at Citysearch

If this was the last company on earth and I had to move right now to save the world I would move my whole houe on my back to keep from calling this company these people are terrible don't even consider them at all

11/30/09

STI Movers ................. WOW!

by jayrix at Citysearch

yes all Jay Rix is on citysearch. I am very pleased with the way my move went with STI Movers. From start to finish they were easy to work with, very efficient and very accommodating not to mention their rates seem like a great value. I first received a quote from STI Movers a few weeks before my move. They came in in line with everyone else and didn't try to sell me like some other companies did, the rep there coached me on what to expect and stressed the importance of me providing a realistic idea of what they should expect upon arrival. The rep I had made sure I understood what to expect and answered a lot of my questions without me having to ask. I was told that if I did not provide a realistic list of what I was moving that indeed my estimate could be way off. So I made sure that I called them a few days before the move (Nov 28th) and gave them an updated inventory so they would have everything. At that point the rep told me that the new list pointed more towards a 5-7 hours move (instead of 4-6) and sure enough they were done in 5 hours and 35 minutes. The crew worked hard from the moment they arrived to the moment they finished and really worked with me to assure that the service was perfect. They were even able to push my move date back 2 days with 1 days notice.

I would recommend STI Movers to anyone!

• Pros:  Punctual, good rates, accurate quote, accommodating.
• Cons:  A lot of tape (but no damage )

11/30/09

STI Movers, Sasha Transport Inc. – HUGE Rip-off – Overcharge

by kkent at Citysearch

I would like to use the strongest language possible here when I say PLEASE do not use/trust STI movers. They charged over 3 times the estimate for the move and had the worst customer service I have ever received from a moving company.

I have lived in 4 different locations all in the city of Chicago and although STI provided me with a very reasonable estimate over the phone, their final bill was more than double any of my previous moves and 327% higher than the estimated cost. I do understand that an estimate is just that, and estimate, but professional movers should be able to ballpark a cost better than that. Also considering their estimate was in range of my previous moves.

They do a great job during the initial sale and estimate process but please do not be fooled. Once they have your credit card information there is nothing you can do to stop them from billing you. I emailed and called for 3 weeks to resolve the issue with little to no cooperation from STI. Multiple calls/emails went unreturned and when I finally convinced them I was not going away they offered me a $100 credit but with that came a waiver to following up on the issue. After turning down the $100 the representative “Matt K.” hung up on me.

If you have any doubts please feel free to contact me and I will provide as much information as you need. I would love to make sure this doesn’t happen to another anyone else.

• Pros: None
• Cons: Overcharged Estimate by 327%