Renaissance Blackstone Chicago Hotel

Doesn't Recommend

lura1

Joined 2 years ago

worried. I am starting to get worried....I booked a night stay on Sept 3 hoping to have a nice birthday weekend .. I called to see what the parking situation looked like and I didn't get the best customer service..no warm welcoming from this crew thats for sure...I hope the stay is a little better...post later in the week and let everyone know..

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Tellit

Joined 4 years ago

BE CAREFUL OF DOUBLE BILLING. Twice now I have experienced double billing on my bank statement after having tea and breakfast at the Starbucks in the hotel. I receive a duplicate bill for Mercat where I did not purchase anything but which is also part of the hotel. I have also not received even a cup discount when I get a refill on my tea. I am charged full price which is unlike any other Starbucks I have frequented. When questioned about this, the staff tells me they were yelled at for doing so. Creates a mess for me when reconciling my bank statement.

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Fred Schlatter

Joined 9 years ago

This classic Chicago hotel has been lovingly restored, resulting in a fetching blend of old and very new.. In Short
The Neo-classical facade of the hotel is distinct; it's wrapped in pink granite and covered with thousands of terra-cotta mouldings, many painstakingly recast during renovations. The obsessive attention continues inside with miles of intricate white plaster and gleaming chandeliers. Contemporary decor fleshes things out, with swirling, colorful carpet in the lobby and another stunning carpet in the Crystal Ballroom. The 332 rooms also blend old and new; grasscloth walls look fresh behind modern furnishings, and bathrooms juxtapose white marble and contemporary wallpaper.