Chicago >Computer & Internet Services > Tech Shield
Best customer service ever!! These guys are tech geniuses!! Thank you for all the help!
I always find the best solutions with Tech Shield and for a great price!
This is my go to place for tech help!!! They are always there and can fix almost any problem!
I brought my mac for service. They were able to remedy the mac freezing issues for a fraction of the price Apple was going to do it for. They were very nice and were able to fix the issue within the same day!
You cannot go wrong with these guys....
i had a major issue with my graphics cards in my laptop and Dell was useless. I called Tech Shield since they were local and was pleasantly surprised with their professionalism.
A quick service call later and they were able to quickly diagnose the issue (my cards were fried, apparently a known issue with this model) and a replacement was needed!!. They got the replacements in their quickly and handled the entire situation.
The tech was very knowledgeable and friendly and explained the issue to me in a way that didn't make me feel like an idiot like the other phone based supports.Its really good to know they can provide phone support plus be able to come to your house to fix the issues.I'm skipping Dell in the future and just calling Tech Shield.
Thank you guys.
Though I haven't actually used Tech Shield for an official business transaction, my short-lived experience with them is enough to warrant a glowing review. I walked into TS with a broken laptop screen and a broken spirit (as far as computers go).
The young man I talked to took one look at my HP and gave me the honest advice that restoration would be more of a headache than a productive endeavor. I appreciated his candor, and was surprised at what happened next. He proceeded to outline carefully what my best options for a new laptop would be, and even gave me a rundown of the different prices, specifications, personal experiences, and varying reliability of competitive laptops brands.
I was befuddled. I walked in expecting to be upsold, jerked around, and made to look like a fool for my lack of computer knowledge. Instead, I was spoon-fed a wealth of fresh knowledge that has led to a safe and secure laptop purchase, at no cost!
If I do run into another computer related issue in the near future, I'll be traversing the small alley that leads to Tech Shield modest, honest, and well-run operation. Just one tidbit of advice: invest in some type of interior decoration.
Quick and Relaible Tech Store. I was very pleased with the service I received from Tech Shield. My problems were solved very quickly and the Technicians were very personable and helpful.
Daniel is the tech that was sent to fix my computer and WOW! he did a great job! I was so impressed with the professionalism, courtesy, speed of execution and prices that I will never have my computer fixed anywhere else.
The best part was that he could fix it right in my own home. I know that doesn't always happen with them but how awesome that he came out fixed it and the price was low. No worrying if the price was going to be too high.
Phew so thankful to have found them. Thank you Tech Shield for your hard work.
Disgusting: An absolute JOKE. I dropped my laptop off to Tech Shield on a Wednesday. I described the problem I was having to Daniel. He said, worst case scenario, I just needed a new CPU fan. According to him, it would not be expensive and he would call me the following day with specific information. Thursday came and went with no word from him. At the end of the work day on Friday, I contacted Tech Shield asking if they knew anything. I was told somebody would call me back. That never happened. I gave them another day -- again no phone call. Finally I went in there and Daniel said I did, indeed, need a new CPU Fan. He would order one and contact me. Three more days passed and still not one phone call. NEVER did Tech Shield as much as once ever call me!!! I was livid, and, quite frankly, disgusted. Finally, I took the damn laptop else where. The new repair man opened up the computer, saw the CPU fan needed a little bending, and gave it back to me. Problem fixed in 10 minutes for $20.00!!!!! The repair technicians at Tech Shield are a complete joke. I will never under any circumstance go back there again.
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