Howard Johnson Addison, IL

Doesn't Recommend

Lauren L.

Joined 7 months ago

Save stress and time, sleep in your car! Got to the front desk to check in. Gena, the lady at the front desk was already talking to a "customer" who was in pajamas about getting fired from Target. I asked about the microwave and refridgerator I had already paid for. She said I would have to pay $30 more. Instead of doing the right thing for the customer she would not give me the 1-800 number for howard johnson, nor would she give me the number for her manager. She did not give me any options as to what to do to rectify the situation. After I found the number for customer service myself, Gena said I was "acting like a bitch" to the "customer", who appeared to be her friend. After getting nowhere with customer service, they would not refund my money so I was stuck in a hotel with holes in the wall, black dots in the bathroom, a broken toilet seat, and a shower that is impossible to turn on without considerable force. They say you are only as good as your worst. I have always thought of Howard Johnson's as a decent hotel for the price. Now I will never stay in a Howard Johnson again.

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Contributor

Joined 10 years ago

Value-conscious hotel with the sunburst sign provides basic amenities to ensure travelers a comfortable stay.. In Short
This nationwide chain promises value-added amenities to its guests. King and two-queen guest rooms offer clock radios, hair dryers, shampoo, televisions with HBO or Showtime and complimentary copies of USA Today. The property is inspected three times a year for quality by an independent quality assurance team and assigned a Sunburst rating, so travelers can rest assured that their accommodations are clean and comfortable.