Life Storage Centers of Rogers Park

Recommends

Lennon J.

Joined 1 year ago

Clean accessible storage. P:rice is a little high but facility is clean and hours are convenient. Had a water leak in our unit and the response was fantastic. Quickly alerted us and made sure all of our property was protected.

Recommends

Patrick G.

Joined 1 year ago

Clean, Professional and the $$ is Right. went with LifeStorage after checking out a few other storage facilities. The others had obvious signs of break-ins, un-professional staff and higher prices., and I was getting worried that maybe that's just the way it is with storage. I was wrong.

When I went over to see the Rogers Park location, Amanda (Manager) couldn't have been more welcoming and professional, and the pricing and safety was exactly what I was looking for.

Recommends

Mark W.

Joined 1 year ago

clean and great staff!. The place is very clean and well lit. I was waited on by Tim with Amanda also helping. They were great! Tim showed me several units and the lay of the land. They seem to have everything very organized and are very thorough.

The only reason I didn't give 5 stars is the website. They need to differentiate between the 2 sizes of a 4x4 unit.

Recommends

LOVELEE D.

Joined 2 years ago

LIFE STORAGE. IM GLADE I SEARCHED AROUND BEFORE I JUST PICKED ANY STORAGE THE STAFF ARE VERY NICE AND FAST ON THE PHONE AND IN PERSON AND THEY KEEP A CLEAN AND CONVIENT STORAGE

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Odavies

Joined 2 years ago

Life storage review. Friendly staff, clean, well lit environment.long opening hours, which I like

Doesn't Recommend

rafunzel

Joined 5 years ago

WE ARE DOING ALL WE CAN!!!!. This company has no business ethics, etiquette, concepts of truthful facts, or regard for its customers.

This place is SATURATED by mice. They permeated my unit, resulting in $1000s in loss along with grief, inane amounts of time, insane exchanges with employees and having a LIVE litter IN THE BOX CONTAINING DISHES. What is left smells like a zoo.

I am stressed and exhausted and my 13 year old daughter is devastated. I could not have imagined this in my worst nightmare. It is my personal Katrina. And guess what? NO ONE CARES.

I have lost over half of my things due to rodent destruction and MICHELLE WHITE, current regional manager, claims she can do no more after buying me some containers and bags and paying for movers FROM one of their units TO another, SOMETHING I REQUESTED TWO MONTHS PRIOR THAT THEY'D REFUSED . I am going to have to sue to recover my losses now, a long and expensive process. And they have had the nerve to ask ME to leave, but I would anyway.

They claimed at various times they are not responsible for rodent control in their own building and business. Uh, check city ordinances (and case law), brainiacs.

The problem first became evident in MARCH and they then told me the mice were isolated to a particular area of the building and were being addressed "aggressively" (THIS WAS BY MATT CLARK, REGIONAL MANAGER? PART OWNER? VP? WHO KNOWS, have heard it all). Same thing in April, May, June, July, August and September. Numerous mice were IN THE UNIT before during and after the move, which took over a week to organize and several hours.

I spoke with their Orkin tech who said the treatment they had was in no way sufficient for the property's size or level of infestation. They went the cheap route, clearly

Fred, the site manager is a psycho; rude, unresponsive, lazy, unprofessional and I strongly suspect illiterate. When questioned about the rodent problem for MONTHS, his response is "it gonna take a minute". This is a site manager?

The corporate number is answered, when it IS, by a Jo, who is just as bad or worse. When seeing my number on caller id, she would answer the phone with 'WE ARE DOING ALL WE CAN!!!!' And had the balls to tell me if the mice upset my young daughter NOT TO BRING HER THERE. WTF? Owner CHRIS BARRY seems to think speaking with customers, the schmucks who butter his pretty crusty bread, is beneath him. The only decent employee is Sha Ron. She is pleasant and was sympathetic about the matter. AVOID AVOID AVOID.

**UPDATE**: My code has been disabled in retaliation for my review and complaints and I am unable to access my unit with my belongings. I have a receipt showing a zero balance. They are claiming it is because a new lease was not executed and the move was 10/1 and it was not offered until yesterday 10/10. While I have no problem doing so for TWO WEEKS and a few days it seems silly. My old lease is still in place. Pure childish retaliation. Maybe several thousand more in damages? There are things in the storage unit my school age child needs for the following day and Fred the Charmer once AGAIN slammed the door in my face. Such nice professional people. Again avoid.

Recommends

britm

Joined 2 years ago

Friendly and Great Location/Service. I've had 2 other storage experiences so far as a college student, and this is by far the best. Not only do they give discounts for writing a review of their service online, but their service in-person and over the phone was fast and friendly.

I love the fact that the buildings are super secure: I can drive my car into the garage (complete with keycode), put my stuff on a provided flatbed, and take the elevator to my floor, where an indoor, air controlled unit is waiting for me.

You do need to provide your own lock(pretty standard) or buy one of theirs. My unit's price was really reasonable, and they have online specials if you reserve via their website.

They are located right underneath Howard Station, which is very convenient.

For someone who HATES having to drive everywhere with checks to deliver in-person bills (or mail them) I find it fantastic that they have an easy online payment system for your unit. You can choose to pay in advance or month-by-month.

Overall, great storage facility!