10/21/08

Toxic company. Unresponsive to problems. Avoid this firm

by flatlander1

Although we had an initial good experience, we were very disappointed to find the firm unresponsive to what was, essentially, a small problem. Regrettably, because they failed to respond, this small problem mushroomed into thousands of dollars of water and electrical damage. We?ve documented our experience at a website, lindholmroofingproblems dot com

We engaged Lindholm for a full roof tearoff. They failed to tell us that our skylight was cracked. Or perhaps they cracked it during the tearoff. Either way, we would have gladly replaced the skylight at our expense had they advised us. Instead, they chose to swaddle the cracked skylight in caulk. It didn?t hold. When the leaks began, the firm, and Tim Lindholm specifically, simply didn?t respond to calls or Fedex letters. In fact, they didn't respond when we asked for a quote to replace the skylight.

When they finally responded it was already too little too late. With a big advertising budget, a referral from a home inspector and promoting themselves as a family-owned business, this was not what we expected. We made a big, expensive and traumatic mistake. It is too late for us. You should learn from our experience and that of other reviewers. There are many roofing contractors in the area. Find one with a consistently good reputation.

• Pros: Showed up as scheduled
• Cons: Unresponsive when problems occurred

04/03/09

Quality Work and Service

by EKrmr

We heard of Lindholm roofing on the radio, and called up the company to have someone take a look at our house for an inspection. We recently bought a home and were not 100% sure about the condition it was in. John came out from the company and gave us honest answers to our questions. We were told that there were some parts of our house that were fine even though they looked a little worn. We only had the gutters and spouts replaced, but plan on having Lindholm check our house again in a few years. We would like to say thank you, and recommend Lindholm to others.

• Pros: Happy to answer all of my questions
• Cons: What are the drawbacks?

12/15/08

Prompt,Reliable, Best Roofer in Town

by ry300

I strongly recommend this company. They were a pleasure to work with from the initial call to the day I sent the check in. I got a live person when I called with my problem. The salesperson, Don, came out promptly. Gave me an honest estimate. His knowledge of the problem was accurate and clear. They scheduled the job and came out when promised. The crew was courteous, quick, and clean. Finally, Don called to check on my satisfaction with the job. A+ GREAT LOCAL COMPANY WITH LOTS OF EXPERIENCE

• Pros: Excellent Customer Service
• Cons: Had to be put on hold a few times

11/10/08

Nice Family Owned Company

by hueness

I contracted Lindholm Roofing to install a new shingle roof on my house in Park Ridge three years ago, May 2005. The price was good, and the roof was installed fast and looks great. There was a small amount of debris around the house, but I was told to expect that. My reason for writing a review came when I had a small leak three years later in September of 2008. I called the company to come out and see what the problem was. They explained how the leak was most likely coming from around my Chimney, and there was a good chance that the roof itself was not the culprit. As a show of goodwill the salesperson coated my chimney with a waterproofing solution at no charge and told me to call him if the leak returned. So far my house is dry and I just wanted to say thank you to Lindholm Roofing for trying to help me and standing by their work years after the roof was installed.

09/26/08

Good old fashioned company service

by robao

I highly recommend this company. I had a leak and called 3 roofers to give me a quote. Lindholm answered promptly and courteously to come out for a free quote. The other companies either didn't call back or did so a month later. Salesman was educated on my problem and gave me options to solve problem. No oversell or panic. Job was done as promised and clean-up was fast and amazing. I had a question a 6 months later on my gutters and salesman took the time to come out and attach a elbow. No charge. This is what a family company is all about.

05/28/08

Quality company, with a lot of roofing knowledge

by jamesm47

Lindholm roofing installed a new roof and gutters on my house two weeks ago. They finished the entire roof within one day and had the gutters done two days later. I paid for everything upon completion and am more than satisfied with the whole process. I'd recommend them because of their quality work and their knowledge of what my home needed.

• Pros: Workmanship, Roofing Knowledge, Value

04/19/08

How to Lose a Customer's Good Will

by Cleburne

They charged me $750 over the contracted amount without saying wh. They then claimed my wife had authorized extra work. To this day, she has not spoken one word to the company. They continue to bill me for work we did not wish performed. I question their integrity. These people at the very least treat their customers poorly. You may deduce what my experience infers.

• Pros: The roof isn't leaking.
• Cons: Horrible experience.

03/03/08

Pass on this company

by abcreview

Poor workmanship, poor clean-up, created water problems in the house - would not recommend this company.

• Cons: Poor workmanship and follow-up

02/04/08

Honest and Helpful Company

by Tfitz27

I own a home in Lincolnwood that had a leak around the chimney. I had a number of roofing companies out and most didn't want to get involved, or else told me I needed a new roof. One of the only ones to actually help was Lindholm. They explained all of my options clearly and let me decide what was best for me. I chose the affordable option to try and repair the problem according to their recommendations. They came out quickly and did everything they said they would, including cleaning up. Time has pasted and the leak seems to be gone. It was refreshing to have something fixed properly and promptly. When the time comes to put on a new roof Lindholm Roofing will be the only company I'll call.

04/12/07

Best to avoid this business . . .

by mikwalt1

They never had anyone discuss the work with us before starting the job. I asked for a full tear off, and they wrote the estimate for one side of he house without telling me. They left my property riddled with debris and damaged several areas of my house including siding, overhangs and gutters. When I called to complain, no one was sent to discuss the damage for almost three months. When I asked for some restitution, i was told to pay up. I tried to contact the owners of the company and was sent another errand boy. I could not be more dissatisfied with the interaction, the work and the follow up. Just a bad experience all around.