Andres Auto Repair Service

10/29/09

Competent and honest

by mikesm at Citysearch

I took my car to Andres Auto for a second opinion after I had a bad experience with the dealer which told me the headgasket needed to be replaced due to an oil leak. Well it turned out that the oil leak was coming from a oil filter adapter Not The Head Gasket. Also the prices were much lower than Perillo.

• Pros: better service than Perillo
• Cons: lack of parking space

07/27/09

AVOID

by bluerojo at Citysearch

took my car in for inspection/brake work. They said to replace all 4 brakes,pads,rotors, repack bearings,etc. OK. they made my car worse. instead of replacing as the bill indicates they ground down my rotors and warped them worse. after 5 mins of driving, all 4 wheels were burning hot; you could see the new grooves cut in rotors. They said that i need new tires and an alignment. the car is in worse shape than before i took it in and i am poorer.

i could go on but...

• Cons: shiffty

02/04/09

Great Mechanic

by jmille at Citysearch

We took our car to another shop, they said there was nothing wrong (despite the fact that the engine would die when it idled). We took it to Andres Auto Repair. Luis took a look at it and was able to fix the problem quickly without any hassle. I'd strongly recommend this place to anyone.

02/03/09

Great Customer Service

by kalexis428 at Citysearch

I took my car into Andres and worked with Luis! He was great. He was very helpful and was able to diagnois my problem very easily. The shop fixed my car super fast and it has been running great ever since. They were also more than reasonable in terms of price. I would take my car there again in a second! Great local spot! I would recommend them to everyone!

• Pros: Fair Prices, Fast Service, Great Customer Service
• Cons: None :)

01/04/09

I was very impressed!

by NicoleF1234 at Citysearch

My car needed maintenance and I am rather new to Chicago, so I didn't know where to go. Through City Search, I found Andres Auto. Luis was the person I dealt with on the phone and he was always polite, professional and accommodating.

The figure I was quoted was actually a tad more than the actual cost, which is so much better than having it turn out the other way around. I was able to use one of their loaner cars for three days - for free. This made my life much, much easier!

When it was time for me to pick up my car, I couldn't get the loaner car out of the parking spot because it was plowed in. I called and Luis said that he would send someone to get me unstuck. The end result was that Luis had to stay in the shop 90 minutes after closing - waiting for me to arrive. He stayed in touch with me and the tow truck and I think the auto shop must have absorbed the tow fee because I didn't have to pay it. Without a doubt, this is service above and beyond anything that I have experienced before.

When I finally arrived 90 minutes after closing, Luis was still polite, professional and accommodating, rather than ready to snap my head off!

As far as the work that was done - it was $800 in brake work and general maintenance and, not knowing a lot about mechanics, I would never really know if the such-and-such belt was really replaced or the thingy valve was really tightened but ,from what I experienced so far, I have every reason to believe that all the work was done and done well.

My experience was positive and I have trust in the place. And that feels good!

• Pros: Nice people to deal with, work done well, cheaper than the other estimate I got elsewhere.
• Cons: None!

11/24/08

Rip off!

by 12carlos at Citysearch

I was at this shop for a no heat problem and was quoted $800 for a heater core. Didn't have the money at the time so I picked up the car and was driving it like this for the time being. In the meantime car started to overheating so I checked the antifreeze, it was low. Well I got some from local parts store and filled up the radiator and reservoir bottle and guess what the heat came back. I had a loose hose clamp that's all. I spent $11 for antifreeze and tighten a clamp, better than $800 for a heater core!

Response from this business

andresauto– November 29, 2008 at 21:49:13 PST

This vehicle got to our shop with the heater blowing warm air only. The customer had tried fixing it first by replacing the thermostat himself; so lack of coolant was not the problem. We found heavy deposits and corrosion in the cooling system. The customer mentioned he had used a coolant stop leak sealer. He forgot to mention that we flushed his heater core three times before he took his vehicle. He also forgot to mention that he was refunded ALL of his money when he was not happy with the work. He should be happy that his vehicle has some heat thanks to our flushing of his heater core and give us credit for it; but instead decides to attack the auto industry. There are very good shops here in the Chicago area. Don?t let a comment like this fool you. People are looking for good service and great business practice. It would be fair to say that a good shop also wants good customers. It would be a better world if we focused on finding solutions instead of problems.

10/03/08

In the search for a mechanical shop

by brian12 at Citysearch

At George's Carstar (63 yrs.) we sought out Andres Auto Repair Service. In the search for a mechanical shop we knew that the trust factor was at the top of our list when it came to sending our clients for repairs. We also knew how we needed a shop with trained technicians that would treat our clients with respect and communicate in words that were understandable. We expected top tier service as our clients vehicles would be done quicker than the competition. Online appointments simplified the scheduling process and a clean office was a must. This is what we found when we allowed Luis of Andres Auto Repair Service to serve us with our mechanical needs!

• Pros: work completed on time
• Cons: no coffe shops or restaurants near by

05/30/08

Always trust-worthy!

by slt4387 at Citysearch

Being a woman, it's hard to find a mechanic that will give you the respect you deserve and explain things to you without treating you like you're an idiot just because you don't know about cars. I always receive this respect and great service from Andres' which is why I've been their loyal customer for the past 10 years. Thank you Luis for fixing the air conditioning on my van last week, I'm now ready for Summer!!

• Pros: will lend you a car if necessary while they fix yours

05/21/08

great csutomer service

by akouete at Citysearch

On Monday May 19, 2008, I was searching for a garage to fix my caltalytic converter and I happened to discover Andres Auto repair online. First, I was not sure if I should take my car to this garage I do not know anything about. After calling ten different garages and evaluate their csutomer service abilities, I decided to go to Andres auto repair despite the distance because of the courteousy exhibited by the manager of the garage Luis Avila on the phone. I was amazed by the great service I received from Andres AUTO REPAIR and will strongly recommend this garage to all my friends and classmates at Chicago State University.

Thanks and best regards,

Good luck.

Akouete

05/19/08

Disappointed

by fire1134 at Citysearch

We were in Chicago for a family vacation when the radiator overheated on my Jeep on a friday night around 5pm. We called Andre's and explained our situation and he said he would look at first thing Saturday morning. At 1pm, I still had not heard from the shop, so I called them. I was put on hold for 10 minutes and then told that both upper and lower hoses along with the radiator needed to be replaced, along with a "switch" and the fan. This would cost me $1500 and it might be fixed on monday. We opted to have a family member come with a U-haul trailer and we trailered it back home. At home, our local radiator repair shop fixed the fan in five minutes. I did need a new radiator, but the bill came to $565.23, much better than the $1500 that Andre's quoted me. I have to wonder if I was being taken advantage of seeing as Andre's knew we were from out of town.

Response from this business

andresauto– May 19, 2008 at 20:30:11 PDT

The $1100.00, (not $1500.00), estimate included all original parts: a new radiator, cooling fan assembly, radiator fan relay, and two new radiator hoses. The vehicle had 158,000 miles and the second estimate was for $800.00 using after-market parts. On Saturdays, most of my main vendors are closed which is the reason for the delay. We use industry standards labor guides for our estimates. On Saturday, we were shorthanded due to an unprecedented emergency. Fixing the cooling system on this vehicle the correct way could add another trouble-free 150,000 miles.