07/27/09

Scam Artist!!!

by Deep

First of all both of the brothers are complete a-holes., that can't decided for themselves. I reserved a 12 passenger van for a weekend getaway, On Friday July 24 I went to take a $50 dollar deposit to reserve the van with advance notice. Over the weekend my dad was diagnosed with prostate cancer and with the horrible news we decided to cancel our trip.. So on Monday July 27th not even 24 business hours later I called to make them aware in hopes they would be understanding and release the 50 dollar deposit.. Mike had the nerve to tell me that my situation wasn't the end of the world.. what a complete a-hole!! I find this place lacks professionalism and lack touch of humanity. I would prefer to rent a higher price then to give them one red cent.

03/11/08

Will not honor what they say verbally get it in writing

by mrgarmon

I rented a 15 passenger van from this company on 2 different occasions. The first time everything was fine, I had no complaints. But the next time a different story. This is what happened. On 3/7/08 I called this company and talked to Phil, who is one of the sons of the owner ( this is a family owned business). I told him I need a 15 passenger van for 1 day ( 3/8/08 a saturday). Phil asked me what time. I said I will pick it up Saturday morning & return it Sunday. Phil told me that they were closed on Sundays. I told him I only need it for 1 day. He said I have to return it Monday, but he will charge me a 1/2 days rental for Sunday. He gave me a price over the phone for a 1 1/2 days rental. I said ok I'll see you in the morning. I went to get the van Saturday morning (3/8/08) between 10am and 10:30am. I rented the van with no problems. However, when I returned on Monday (3/9/08) Phil was not there. Another gentleman named Mike, who I believe was his brother, was there. Mike totaled up my cost and I said to him Phil said he would charge me a 1/2 day for Sunday because I could not returned Sunday & I needed it for only 1 day. Mike said Phil did not put it I writing so I need to call back in the afternoon & speak to him (my lesson learned get everything in writing). I understood where Mike was coming from. I called back around 5 pm & talked to Phil who act like he did not remember me from Saturday & because he didnt write it down he couldnt honor my request to be refunded for 1/2 day rental. I believe he intentionally didnt write down because he never wanted to honor what he said. Now he told me he would give the discount on 2 different occasions. When I talked to him on 3/7 & when I picked the van up on the morning of 3/8. But check this out Phil told me that his brother said I may have overheard a previous customer's conversation & now I feel I'm entitled to a discount. I said I only want what I was told. Never again!!!!

• Pros: plenty of vans I didnt need to maked a reservation
• Cons: not opened on Sundays year around