Augusta & Paulina Service Station
Chicago, IL 60622-3206
Phone: (773) 486-9768
05/01/2007 Posted by jdemler
It pains me to write this because they seem honest, knowledgable and fairly-priced. What they are not is communicative or prompt. I have given them a lot of business, and every single time they have failed to call me back on time to let me know if they've even looked at my car. If you call ahead they'll tell you it will be looked at right away, but then it will sit for two days. By way of comparison, I have worked with other mechanics who will call you back within an hour or two. After they serviced my car for more extensive repairs, I asked them to look into getting some replacement parts after my car was stolen and damaged (I needed a side mirror, sun visor and a dome light). Each time they promised to look and call me back within a week. The first time I asked them about it was about 3 months ago, and I never got a call back from them. When I followed up, they told me they couldn't find it in blue--only in black. I pointed out that the car had black mirrors. They said they would get back to me the following week, and they never did. They don't seem pay attention to the details. Perhaps they are so busy because of all the good reviews they get, but the bottom line is you will have to call them if you want a timely response. They are small and probably can't handle the amount of business they are getting--it wouldn't bother me as much if they were a little more honest about their turnaround time. I won't be going back if I can find someone else in my neighborhood.
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