(312) 243-3111

1314 W Grand Ave
Chicago, IL 60622 41.8912 -87.66

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Neighborhoods: Goose Island, West Side

CARX.COM

Reviews & Ratings for Car-X Auto Svc

4 Star Rating: Recommended

6 reviews

What users are saying:

5 Star Rating: Highly Recommended

02/15/09

Look no further!

by yogijim7

So if you are one of those people who are putting money into a serviceable old car instead of taking on a new car payment, look no further than Car X for your repair needs. I read a GLOWING review on a google search last year that made me decide to try this place when someone "borrowed" my catalytic convertor. They exceeded the review! I have now had to use the shop about five times in two years and Mark has always remembered me when I called. They have always taken me on the same day I have called and they have never failed to deliver my car back to me on the same day. There prices are fair and I have 100% trust and confidence that I am not being scammed. In fact I had my check engine light come on only a few days after a previous repair and the double checked the work, ran the diagnostics for free and even did an additional repair "gratis" because of my inconvenience. These people run a repair shop with a service level comparable to a 5 star hotel. Thanks Mark. I refer everyone I can to your place. Just don't get too busy to take me in when needed.

1 Star Rating: Poor

03/13/08

Worst Service Ever!!!!

by TomConner

Do not ever go to this place they are con artists and have no idea how to fix cars. My car came back twice as bad as when I brought it in and they are total idiots!!! Trust me never use them 1 star is way to many. They did not do half the things that they said they did.

4 Star Rating: Recommended

02/26/08

Excellent Customer Service!

by briley3

Great Experience. Very Helpful, Told me exactly what was wrong and when it would be ready. Very truthful and honest, which is not common in the car repair industry. Highly Recommend.

5 Star Rating: Highly Recommended

09/20/07

Honest, smart, and responsive

by roemille

Mark's Car-X is great. I visited for an oil change and a second opinion on some repairs (~$1,000) that my Volkswagen dealership suggested. Mark ticked through each repair (strut mounts, new tires, brake pad replacement) and explained why I didn't need to repair them immediately. I was shocked by candor. In general, I'd consider my self a pretty smart buyer, but I feel totally vulnerable when seeking out auto advice. I'd definitely visit Mark again.

  • Pros: Trustworthy, cost conscious, responsive service
  • Cons: Location is a bit out of the way
4 Star Rating: Recommended

08/11/06

Great service.

by markjballard

The owner, Mark Donatello, is the best. Honest, knowledgeable and efficient. I highly recommend this car repair business.

  • Pros: Courteous and well-trained personnel.
  • Cons: None
5 Star Rating: Highly Recommended

04/27/06

Great city shop.

by hamlin1508

Everything was explained to me and my car was ready when promised. Sometimes they look to busy because they park cars in front of the service doors, so don't let this discourage you from coming in.

  • Pros: on time., reasonable prices.
  • Cons: none

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