The Chicago Theatre

02/28/08

not customer-friendly

by elleng0523 at Citysearch

This is the only theatre I know of in Chicago that closes its box office on weekends unless there is a show, making it virtually impossible to buy tickets in person unless there is a show that night. This forces customers to use ticketmaster to purchase tickets and get charged up to 20% extra. It's as though they don't WANT customers to buy tickets in person. Why can't they take a hint from Broadway in Boston, which makes it so easy to use the box offices that it's hard to avoid? Broadway in Boston sells tickets to all shows at all theatres, open Tues-Sun, etc. Buying tickets for Chicago Theatre shows is frustrating and unnecessarily expensive. And I haven't even seen a show there yet! Just got through the ticket-buying phase, but wanted to share my experience.