Macy's (Formerly Marshall Field's)
Chicago, IL 60602
Phone: (312) 578-8629
06/09/2008 Posted by ChicagoMJ
I'm reviewing Macy's Bridal Salon. If I could give a negative star rating, I would. DO NOT BUY YOUR WEDDING DRESS HERE! I purchased my dress at the downtown Chicago Macy’s. When my dress came in, I briefly tried it on to make sure it fit okay. It seemed big at the time, but Ronia, the Macy’s bridal dress consultant assured me that the alterations would make it fit “perfectly”. The 1st fitting was 3 months ago. I worked with Marie, the bridal seamstress, to tighten the halter, hem the length, tighten in the back and add the bustle. I had my 2nd fitting 1.5 months later. The length was perfect, the bustle so-so, but the seams in the bust were rippled & made me look like my chest was showing through. Also, the dress around my hips & rear was too big, & looks like the wrong size, giving me no shape. I expressed my concern to Ronia and Marie, and my feelings were completely dismissed - I was told "that's just the way the dress is". I had 5 fittings altogether and had a horrible time with each on (City Search doesn’t allow enough characters to detail the whole miserable experience). The alterations manager did finally fix the bust somewhat, but the dress is now more ill-fitting, because the changes in the bust caused the halter to be shortened - so the dress doesn't fall on my hips anymore, but higher up, causing loose material b/w my waist & hips that doesn’t lay flat on my body. Plus the rear of the dress still looks way too big. I am extremely unhappy with the quality of Macy’s work and customer service. I have a dress I paid over $6000 for plus $600 in alterations, but this “final” result fit completely differently than the store sample with the clips and pins. Unfortunately, it’s so late (wedding is 3 weeks away) that I don’t have time to find another dress for my wedding. I have also emailed the Macy's corporate office with a plea for help and have received zero response. AVOID!
Pros: Nothing - it's a shell of what Marshall Fields used to be
Cons: Customer Service, Quality of Service
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