06/26/09

Horrible customer service

by Silvagirl

I would not recomend this place at all. I booked an appt. for massage and when I showed up for my appt. they told me that I was not in the appt books. Instead of rebooking me or something, they made me feel like I was the one who made the mistake. To make matters worse I saw something crawl by on the floor. Maybe it is because the spa is in a basement with low lights and no windows. This justs makes me question about how clean the spa really is, and for their prices it should be spotless.

03/12/09

My New Place to Spaaaaaa

by newchigrl

Everything about this place screams luxury! I went to Tiffani Kim Institute for the first time last week for a facial. The minute I walked in I was greated by someone in the lobby who directed me where to go. When I walked into the spa it smelled great and I was handed a warm towel, which was so nice because it was so cold outside! You don't see service like that anymore.

My facial was absolutely amazing! I've never experienced such a relaxing facial before! I would totally recommend going to this spa...I can't wait to try all the other services there! This is my new go-to place!!!

• Pros: Ambience, Close to CTA, Friendly Staff,
• Cons: Haven't found one yet

02/19/09

DON'T WASTE YOUR TIME HERE!!!!!!

by LYDChicago

I should have known better when I walked into an empty spa on a Friday afternoon. This place is a huge DUMP in a great location. When I saw the gaustly owner crawl by, I thought I was trapped in a s&x slave brothel. After my consultation I decided to skip the treatment and go to a well known plastic surgeon in the area. There is something so strange about this place, I don't want or trust them touching me! Don't even waste your time with this place! Wish I would have seen the reviews earlier! I noticed a few good reviews and it's obvious they were written by employees of the spa!!

• Pros: Great location.
• Cons: Too bad the business is not!

02/12/09

Unethical Spa

by StephenRG

Over the past two years the services has become horrible and surprisingly unethical. The spa has been known to over charge customers (which I discovered first hand), so be warned for single visits or large parties (i.e. bridal parties) that any issues will be met with horrible customer services (delay tactics and denials). I wouldn?t even recommend there second location, as the management is the same (terrible).

On the general review of the spa, r services are standard, but the environment is dismal. Located in the basement there is no natural light so you?ll feel like you are in a cave. If you are going to spend the money I highly recommend visiting another spa.

09/05/08

Expansive River North personal-care complex specializing in services and products that make patrons look and feel better.

by Contributor

The Scene
Exposed brick and other trendy touches give this multilevel space a lofty quality, while heavy wooden chairs, sculptures and running water add a mystical, ancient feel. Sink into a fluffy robe and slippers in the shared changing area before heading down a dimly lit hallway lined by doors with signs that read "Place of Peace" or "Place of Meditation."

The Services
You'll be hard-pressed to find a more complete selection of spa treatments in the city. Choose from 9 massages, ranging from a 30-minute scalp and neck treatment to a 90-minute back treatment with serenity stones. Try a clinical facial for a "physical change" in your skin, or spa facial for rejuvenation. Full-body treatments include salt glows, bronzing and wraps. Linger over a cup of herbal tea before you venture back into the real world.

The Details
Massage, body treatments, wet treatments, acupuncture, facials, medi-spa treatments, hair removal, sunless tanning, manicure/pedicure, full-service salon, makeup application.

02/01/08

Horrible customer service

by BJS88

I am extremely disappointed in my last experience here. I've been to this spa a few times, so this was not my first experience. I made an appointment for a facial. When I showed up a week later for my appointment, they didn't have me in their books. Instead of apologizing and offering another service and anything else, they basically told me it was my fault they couldn't find me in their books and that I was basically out of luck. They asked if I'd like to make another appointment for a facial another time. Absolutely not! How would I know if that was was mistakenly taken off the books? I got no apology and no compensation or a good will gesture. I will NEVER go here for anything again!

• Cons: Horrible staff

05/02/07

Amazing service in a beautiful atmosphere!

by goblugrl

The staff were very accomodating to fit in a manicure and pedicure. They were all very nice. I would recommend everyone going to TKI. It's a beautiful facility, so relaxing, and a great place to be pampered! I've gone to other spas, but I'm committed to TKI spa.

• Pros: Beautiful Facility, friendly staff, all-in-one treatment center
• Cons: construction on street

03/04/07

Very Unprofessional!

by roxchester

When scheduling my appointment for a Beta Peel I asked if it was compatible with the topical Retinol I am taking. After scheduling my appointment the front desk person said she would have an estitition call me back with the answer. No one called back and I, assuming there wasn't an issue, showed up the next day for my 10am appointment. However, I did not have an appointment!

The front desk person (after calling the estitition) said that someone had called me, telling me NOT TO COME because I am taking Retinol.

What gets me is that this is a LIE, no one called me. (Note: they have the correct phone number to call). Someone is covering their butt and this is very unprofessional . It would have been so easy to simply call the person if you cannot do the service and if you are going to cancel their appointment. I wasted a Sunday morning and, adding insult to injury, I was lied to. The experience makes me question the competence of the people working there.

• Cons: Bed Service, Unprofessional Staff, Scattered System

08/31/06

Beware...

by hreyno18

I had the airbrush tanning done at TKI. I was extremely disappointed with the "tan", as well as the customer service. The visit started out OK, the receptionist was nice and the locker room was cramped (really not top spa quality), but clean. The technician who performed the airbrush tanning service was very cold, uninformative and I think she really just didn't even try to do a good job. On top of that, the room it was done in gave me the feeling of being trapped in an old dungeon locker room. Once the tan started to set (it takes 8 hours), I realized that she had done a horrible job. The areas around my hands, ankles and feet looked awful - by awful I mean parts of them looked tan and then parts were completely pale - it literally looked like someone drew lines in certain areas where the tan ended and the pale began. The tan on most of my body was also uneven. I called the spa about 7 hours after my appt. and left a message for a manager calmly explaining my issue and asking that she please return my call. I also left my name, appt. time, and phone #. I NEVER RECEIVED A CALL BACK from anyone at the salon. I was so upset that I called again about a week later and spoke to a receptionist, told her the situation and was put on hold while she looked for the manager who she "couldn't find". She asked if I'd like to leave another voicemail to which I said no. According to the reviews, some people have had great experiences at TKI. I'm sure they have some very good technicians, but know they also have some bad ones. If you've never been to TKI, and are imagining a posh, up-scale spa, I think you will be let down - their facilities leave a lot to be desired and their customer service is, well, non-existent in my experience. If you do decide to go to , a few guidelines: DON'T get the airbrush tanning, DON'T have high expectations and DON'T have any issues requiring customer service and it'll work out fine.

• Pros: Location
• Cons: No customer service, poor quality

06/22/06

LOVED IT!!!!!

by sandablack

I went for my very 1st professional spa service, with a large group from our company. It was during the Xmas season. My appointment was 1st thing one Saturday morning and it was absolutely wonderful and no waiting! I had the 60 minute stone massage and I nearly fell asleep. The front desk was courteous and the staff was friendly.

Nice quiet location in the Loop. I would recommend a half day, to start your weekend.

• Pros: Peaceful atmosphere
• Cons: Parking