The Westin Michigan Avenue
Chicago, IL 60611
Phone:
10/05/2005 Posted by lady_dine
room not ready at 3:30 check in . They gave us a key we went there only to be told to wait downstairs until its ready. We quickly went downstairs and said to change our room. That room had an awful view with the fans from the restaurant right beside us. NO Way. So they gave us another and said the manager would contact us. They didnt. We had no idea how the place ran. We had to ask for everything including more towels. They lost me there. 2 towels for 2 people at a 4 star? tub was small. Regular tub called a heavenly tub? whats up with that? than the showerhead was broken and could nt get help. The room smelled of smoke and they were to bring us an ozone cleaner of some sort. They didnt. Oh well need I say more?
Pros: nice restaurant
Cons: unhelpful staff
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