01/23/09

can't get any sleep....

by sleeplessinchicago

I don't know if its because I paid a cheap price on orbitz or what but this hotel is HORRIBLE. I state IS because I'm currently on my first night here. I had to call down because I could hear the entertainment from the bar at 11 on a Thursday night, THEN i discovered I didn't have noisy neighbors, but my room is next to the laundry/BREAKROOM!. I called (@ 2 in the morning - I'm currently awake) to see if I could change rooms and the front desk person stated, "I'll make a note of it and see." OH, and the sheets are so cheap, I have to lay one of my tee-shirts over my pillow because they are so rough on my face. DO NOT USE THIS HOTEL. You are paying for location only.

• Pros: location
• Cons: cheap sheets, old, noisy

09/10/08

DAVID YOUR STYLIST AND LINDA FIELDS SALON HAS MOVED

by serge4hair

Linda Fields salon has now moved to a better location with David Your Stylist as Director and Hairstylist and color expert. This new location is like the Ritz and I suggest if your looking for a great salon & spa this is the place to go. New and beautiful just the way you will feel when you leave too.

• Pros: ALL NEW LOCATION
• Cons: have to ask the front desk where the salon is

01/11/08

Old, in desperate need of an upgrade

by erin2854

We stayed here for 1 night in September 2007. The location is very good, but the hotel itself is just...so so. The lobby was a much better impression than the rooms. Our room was very small and very old. Carpet was old and stained and the bed was rock hard with a very thin very old and worn comforter. Tiny bathroom, very plain. The little kitchenete was a nice feature though, it came in handy. The lock/door to our room was a big pain in the butt, as everytime we tried to get in our room we had to practically break down the door because it stuck so bad. Our view...oh my..never have we had such a horrible view! Our window overlooked a big brick wall that was falling apart and underneath it was about 4 dump trucks and piles of broken concrete and rubble. We were thinking on requesting a different room, but seeing that we were only there for 1 night and hardly in the room at all, we decided not to bother. Also the elevator was broken the entire afternoon and we had to climb 6 flights of stairs. Our TV was tiny (about 13") and had an antenna and got about 3 channels which we barely came in. The only thing this hotel had going for it was the location. But we will not be back.

• Pros: Location
• Cons: Everything else

05/12/07

Gracious and Lovely

by janford

Our business has reserved rooms for associates over the past few years, and have never been disappointed. Guests are amazed at the quality of the accommodations and service in this unique setting. We are happy to be associated with the Seneca Hotel.

• Pros: pleasant accommodations and service
• Cons: none

04/09/07

Egregious--look elsewhere for better accomodations, value and service

by hkenney

I recently spent a weekend at the Seneca, and was very disappointed in the service and appalled by management's questionable business practices. First, before booking online, I called the hotel and was told that overnight parking was $20/night--imagine my surprise when I received my bill at checkout and saw a charge of $43--per night--for parking! This is egregious! I registered my discontent with the desk clerk, who said "sorry about that" and pushed a comment card at me (which I immediately filled out, and will be shocked if it makes it further than the clerk). Further, I did not receive maid service at all throughout my two-day stay. I was out of the room for at least 12 hours on Sunday--apparently this was not enough time for the staff to bring fresh towels, make the bed and empty the trash. The room was spacious, but in need of attention--the sink was cracked, the sheets had holes, the kitchen needed an upgrade and several drawer pulls were broken or hanging. The location was good, but, then, there are numerous hotels nearby that would provide better accomodations, value and service (I have had positive experiences in the past at the Drake and the Hyatt). Overall, a negative experience--I will not return.

• Pros: Location
• Cons: Egregious parking fee, poor management, lack of maid service and shoddy details

01/08/07

Friendly Staff at a charming rustic small hotel

by quickstar

As far as the hotel it is very nice inside a little more upscale than i am used to. Nice interior and decor (supposedly renovated in summer of 2006) it is an older hotel but has been kept up. The rooms come with a in room kitchen and some even have a whirlpool bathtub. The room like the rest of the place shows signs of being of older design and construction but well kept up and clean. What makes the place even better is the staff that was very courteous and helpful. They even gave suggestions of where to go and even printed out all the information for us while waiting.

• Pros: Staff, Location, Convenience to Downtown
• Cons: Canta thinka one

10/23/06

Old World charm in a contemporary, urban setting.

by Contributor

The Scene
This pretty European-style hotel is located between Michigan Avenue and Lakeshore Drive less than one block from Lakeshore Park. It is within walking distance of the Magnificent Mile, the John Hancock Center, Water Tower Place and the Historic Water Tower. It is convenient for both tourists and business travelers, and for the latter it offers long-term and corporate residential housing.

The Details
Rooms and suites feature high ceilings and are decorated with bright fabrics and dark woods. Business Suites include oversized desks and two-line speaker phones. All have pleasant, fully equipped kitchens. Audio-visual equipment and catering services are available for gatherings in the three function rooms. Opportunities for relaxation range from a rooftop sundeck to Linda Field's Salon and Spa. A trio of on-site dining venues includes a deli, a steakhouse and an Italian restaurant.

08/29/06

On my top favorites list.

by warkat

Great location! Beautiful hotel with excellent service, charm, and ambiance. Room was exactly as advertised and staff was superb. Highly recommend to any traveler heading to Chicago. We stayed 7 days without even the slighest hint of a problem. Hotel is 1 block off the Magnificent Mile next to John Hancock Tower. 1 block from Water Tower Park and the free trolleys and other transportation. 1/2 block from Chicago Tourism center. Well stocked kitchen and more closet space than you can ever use.

• Pros: Location, Accommodations, service
• Cons: None

11/04/02

Suite Time!

by leester

My husband & I enjoyed our Seneca suite so much that I have just booked a 3-night stay. Older but well-kept. I suppose the kitchen might be, per a pervious reviewer, "dingy". I would just say "dull". You could easily host a dinner party in this elegant, spacious site. Staff was exceptional. I think of this hotel as a secret treasure.

• Pros: spacious, excellent location, great staff

09/30/02

THE place to stay!!!!!!!

by jaded

A group of friends and I stayed at the Seneca and had an absolutely wonderful time. Great Location next door to the Water Tower and John Hancock building. Highly recomend!!!!!!!!!!!