Face & Facial Co., Ltd.

09/24/2008 Posted by kell121

The salon is definitely low-key and maybe not as "sleek" as other salons in the area, but honestly the facials and the service is so good, that it doesn't matter. The staff is wonderful and treats everyone like a good friend. I got the feeling that every facial is pretty custom; I had come in for the moisturizing facial, but my temperamental skin was sort of oily in spots that day, so we wound up doing a combination of treatments. Even two weeks after the facial, my skin looks great and feels amazingly clean.

Pros: Expert facials, great service

12/29/2007 Posted by elaamor

The facial I got was superb -- really took the redness and inflammation out of my problem skin. It was truly one of the best ones I have had. I also had my eyebrows waxed with great results. I even got some compliments on my brow shape afterwards. On the downside, Mila was very pushy with her product line. I bought a product (not from Mila Bravi's personal line), and I am very pleased with the quality. However, the price was way too high -- I later found out that the same product as the one I bought for $98 retails for $54 on many online sites. The markup was nearly 100%! I don't plan to go back regularly because of the poor customer service.

Pros: brow shaping, facial, location

Cons: parking, ambiance

08/07/2007 Posted by skriker77

I got a facial with Mila, a pedicure and manicure. The pedi was complimentary for 1st time customers. The manicure was just okay, because she did it during part of the facial. But the facial was fantastic. My face looked and felt just wonderful! I bought the scrub and mask to use at home because I liked them so much.

Pros: Excellent facial, clear skin, free pedicure!

Cons: Pricey, but worth it.

03/28/2006 Posted by rcruz

As you walk in this spa, you hear a radio station instead of soothing spa music. I had other services, but the worst by far was the massage. The masseuse used baby oil instead of massage oil, didnt understand what I meant when I asked her to work out the knots, pressed her elbow into my kidneys (twice), let a cellphone in the room ring 3 times, and ignored the cd player which was skipping. As icing on the cake, when I told the cashier that it was a terrible massage, she didnt offer an apology or discount. Instead, she overcharged me!

Cons: untrained, unprofessional, overcharge for svcs

08/03/2005 Posted by alucastaylor

I've had a facial or too (I myself am an esthetician) and I am obsessed with clear skin and clear pores. Facials here are thorough and not comfortable....b/c they are doing what they are supposed to be doing...cleaning and clearing up your skin. The estheticians here are amazing... and it's the first place I've ever been to where I can see true results (besides the usual exfoliation and steam and cream) after the first time I have been there. I won't go anywhere else... and neither should you.

Pros: Highly skilled, Thorough, Courteous

06/27/2005 Posted by jlajlf

I called ahead to make an appointment and was told that first time customers got a free pedicure or manicure. I decided to get a pedi. I was given the pedi at the same time as the facial (which was strange). The pedi was not great and the person who did my pedi sliced the skin on the bottem of my foot. The facial itself was great. However, I felt a lot of pressure to buy the over-priced products at the end of the facial. I was also told the wrong prices for the products, which I did not discover until I was checking out. Also, they ended up charging me $60 for the pedi that I was told was complimentary for first time customers. I ended up paying $300 by the time I was out of there.

Pros: great facial

Cons: pushy staff, over priced products, bad pedicure

09/14/2004 Posted by soosheluva

I read such glowing reviews for Face & Facial that I HAD to try it out. I called ahead and had requested a full leg and Brazilian bikini wax. The woman on the phone said that since I had never been there before she would include a spa mani/pedi all for $135. When I arrived I was given a mani/pedi by Betty, but the bikini wax ended up being sloppy and in the end was NOT a real brazilian. The girl that did it was too quick to hustle me out of there. Made me feel awful. When I went to pay, the gentleman at the front desk tells me I owe $180. With tip that put me at over $200!!! That's AFTER I made my appt. thinking I would be charged $135. Not worth it for that price.

Pros: Betty

Cons: , EXPENSIVE

11/26/2002 Posted by joanrouen

Mila started the whole european facial phenom - and she's the best! I wouldn't trust anyone else. Instead of a "one size fits all" approach, she customizes her facials for everyone. And don't we all have unique skin? Get over the decor; if that's what you are looking for, go somewhere else. When it comes to the best facial in town, this is it!

Pros: Mila, products

Cons: stairs

10/29/2002 Posted by opsdiva

Unlike hair, nails and body, which can be easily altered, you get ONE face - Mila takes such good care of the skin!!!!! I've been a facial fanatic for years, but Face and Facial raised the bar and showed me what a great skin care in expert hands is really like. It's not glam, it's not new age-y, but your skin will GLOW! A positive addiction!!!!!

Pros: ATTENTIVE

Cons: EXPENSIVE

07/23/2002 Posted by niemannt

Mila has been giving me facials for the past year - I come in Chicago just to see her. It is the best facial I have ever had and I really enjoy using her products. I really notice a difference in my face. It is not the most glamorous salon, but I'd rather get my money's worth out the the facial then have a fancy waiting area.