Stems Incorporated
Chicago, IL 60622
Phone: (312) 243-4470
08/08/2008 Posted by Bonnie10
I like supporting local small business, so when I needed flowers for a photo shoot, I went to Stems. Shana was very nice and said she would email me a quote for what I needed- which she did. Problems started when I tried to follow up with a simple question. After emailing and calling the store, I went there in person. I asked the young woman behind the counter if some of the flowers on my list might take less than a week to arrive, and she told me I'd have to ask "Allison". She then told me that Allison was (and I quote) "too busy to answer my question because we are trying to do a wedding". She asked me for my contact info, and I said that the store already had my contact info- that I had emailed and called- and that I was busy as well (trying to schedule a photo shoot). She looked annoyed, but managed to answer my simple question. I thanked her for her time and left the store. Needless to say, I went elsewhere. Funny thing, the new florist I found seemed confused when I told her that Stems said they would need a full week to get my flowers. She told me that their wholesaler is quite literally around the block from their store, and that they can get what they need the day before! And, their prices were quite high- I was quoted $4.00 for a single rose!!! I am sure they make lovely bouquets, but so do any number of florists in Chicago. I would much rather take my money to someone who was interested in doing business, treats their customers equally- no matter what money they are looking to spend- and has reasonable prices. I guess Stems will scoff at what I have to report, but then business must be good for them if they can afford to tell customers who are standing in their store "We are too busy to answer your question". Too bad.
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