09/15/09

Great attention to detail

by melanie miller

Carrie does such a meticulous job with my high maintenance haircut!

• Pros: Great location and talented staff

03/27/09

Bad Service, Bad Attitude

by timber1

I went to Sine Qua Non after my sister in law had recommended it. I wanted a long bob. Things started off well, until my stylist started washing my hair. There was no hot water. She made an excuse about the hot water tank being empty at the end of the day. Not a big deal, but things got worse.

Yola started cutting my hair and I noticed how she started cutting my hair very short, much shorter than what I had asked for. While cutting the back of my hair, she opened up my smock to cut near my neck, which left a ton of hair down my back and on my shirt. When she was done cutting, she said her next appointment was here and that the assistant would finish. This is my BIGGEST pet peeve, I HATE when the stylist starts with another customer, leaving her first customer to sort the rest of the hair cut out with an assistant.

The assistant started drying my hair, and was very rough with the brush and she kept grabbing my hair - very unpleasant. Her friend showed up and she yelled to her from across the salon "I'll be right there, I just have to finish drying this lady's hair." When she was done, she commented back to the stylist that "I was all hers" and abruptly left with her friend.

The stylist left her customer and came back to me. At this point, I looked in the mirror and was not happy with what I saw. My hair was very flat, there was no texture, and it was much shorter than what I wanted. I commented that I wanted more texture, and she said sarcastically, and not in a funny way, "Oh you don't want a classic bob?" I said no thanks. She added more texture, and my hair looked ok. I wasn't happy with my bangs, so she cut them some more. The cut was ok.

I would not go back to this salon. I don't care if Yola had a bad day. You should not leave your appointment with hair down your back, with a shorter cut than what you asked for (much much shorter), and most importantly totally annoyed.

• Pros: Nice atmosphere, polite receptionist
• Cons: Careless staff, rude stylists, bad appointment management

02/13/09

Jennifer Rocks!

by Gypsy07

Where do I start? I am SOOO pleased with my FIRST Sine Qua Non experience. I recently moved here from Michigan where the same girl had been doing my hair for 20 years so I was VERY nervous about having to find someone I trusted. I was in desperate need of a haircut and color from one that had definitely run it's course, it had been roughly 5 months!!! I read a few reviews, narrowed it down to 5 places, picked up the phone and decided I would go to the first place that could at least get me in for a consultation-today. I gave the receptionist a brief history, explained my apprehension and made one request: a senior or master stylist, and she set up a consultation with Jennifer. I hung up and instantly felt queasy, I was stepping out of my "comfort zone" ... I showed up about 10 minutes early and was almost immediately introduced to Jennifer. She sat me down, LISTENED to me and offered ideas, and the best part about it was that I was comfortable with her AND she happened to be free for the next 1 1/2 hours! She did an OUTSTANDING job, the color is fabulous, and the cut was exactly what my hair needed, and it just so happens that she does eyebrows too! I can't believe I lucked out on the first try. I think I may have found the girl who will be doing my hair for the next 20 years. Parking was easy, salon was fun & upbeat, staff was friendly, great selection of product, and they give you a "welcome" gift bag with coupons and free samples to boot!!! Thanks again Jennifer! :)

01/27/09

Best place for a great cut!

by amyj27

I went to Jamie at their Lakeview location after getting the WORST hair cut I have EVER had at a totally different salon that I will leave nameless. Well, first off Jamie was very kind, and totally knew what she was doing, she had a great plan on how to fix my hair from its mullet into something more appealing and manageable. Also I gave her free control on how my color should be and the type of cut and I walked out with a stylish, color , highlights, toner and cut that I love! The pros: she was not over booked, major to me, was very interested in my concerns, was well educated and knew exactly how to take my idea and turn it into a masterpiece. She was she was happy, energetic, patient and focused. Cons: none. Usually when I get my hair done it takes a while and I get quite a bit done, and at most places the stylist will complain about how long it will take them to do my hair or get bitchy and rude to me, and Jamie did none of that. She was attentive, through, liked what she was doing, and took great pride in her work. Which is how it should be because lets face it ladies, if I could do it myself I would go buy a box of Revlon, but we go to the pros for their experience and expect the best. You wouldn't preform heart surgery on yourself now would you, you would go to a cardiologist! So with that said I truly recomend Jamie for her experience, hard work, and over all patience and great work!

• Pros: love it all

01/04/09

Curls

by chipichi25

My curly hair has always been something I've been scared to cut, due to the fact most stylists do not know how to manage it. I did research on salons in Chicago that specialized with curly hair and kept coming across this one. I called to schedule my appointment two days before New Years Eve and got in NYE afternoon. The person who answered the phone was very polite and asked questions about my hair. I was set up with Kimberly and absolutely love my haircut! I pretty much left it up to her with what she wanted to do and trusted her. I was right in doing so. She cut off over a foot of hair and added bangs which in 28 years is something I've never had. I was very impressed with this salon. Everyone was friendly and the stylists know what they are doing!

12/30/08

Stylist chases client away

by MGR1778

Bad experience at the salon. During my haircut with Stevie, while making small talk she asked how I found out about the salon. I mentioned that I found it through CitySearch. Since the salon was so highly rated I decided to try it out. She then proceed to ask where I lived and I told her, which is about 25 min from the salon. Her response was ?You drove all the way over here for a haircut? There isn't someone local you could go to??

Why would you say that to the client in your chair? Pretty smart business technique; chase a client out of your chair and the owner's salon into someone else's.

• Pros: None
• Cons: Rude

12/18/08

Good haircut, bad customer service at the front

by pdl20

I love Tracey, she is an awesome stylist. I just moved to Chicago and have lived in NYC for a while. I am glad I found a salon where I can get a good haircut for a very good price. The only complaint I have is the customer service when you call in. They are extremely rude. So be prepared for rude people on the phone, but great service when you go there.

• Pros: Great stylists
• Cons: Lots of traffic when you come to the area, Rude people when you call to make appointments

09/18/08

Very talented!

by abbeyw11

I just moved into the area and I had previously worked in salons elsewhere so I am very picky about my hair. After hearing pleasant comments reguarding the salon I decided to take the chance. I cannot express how pleased I am with the cut I received from Jenna at the Lincoln Park location. She was very professional and friendly right off the bat, and after having several short cuts in the past, this by far is the most flattering and so easy to style! I highly recommend Jenna

09/11/08

Best Stylist/Salon

by Wvendel

After 3+ years of searching for a highly skilled and friendly stylist, I found Jenna. I am a new Mom whose hair had been neglected and butchered in the past year and Jenna gave me a style that was both manageable for my new lifestyle as well as sassy and fun to fit my personality. I felt like a little of my confidence was restored. I walked out of the salon last Saturday feeling wonderful. I have gotten so many compliments in the last week! The entire staff was professional and kind. The decor of the salon was beautiful and clean. I would highly recommend this salon and if you have short/medium hair, book with Jenna.

08/19/08

Best haircut experience I've had in a loooong time

by Kathryn021684

I had a great experience at Sine Qua Non. From the moment I called, the staff was really helpful and pleasant. When I arrived, I only waited a few minutes and was offered water/coffee/tea. I worked with Jenna and she was great. I told her about my past haircut disasters and that I was not entirely sure of the cut I wanted, but that I was really just looking for a re-shaping and some long bangs. She listened to the few requirements I had and then made some simple suggestions. I felt comfortable that she knew what I wanted and that this experience would not be like my last. During the style and blowdry, Jenna gave me tips on what drying technique I should use to get my bangs to fall the right way. My hair ended up exactly as I had hoped it would! Also, this salon offers fun little perks for referring new clients and for being a first-time client. I highly recommend it.