They don't stand by their clients when things go wrong!. Had an bad experience with this travel agency. Our trip was poorly planned (hotels not informed of early check-ins, birthday cake not arranged with hotel, pre-paid meal vouchers not honored by hotel etc.) and the transfer company they use stole items from our suitcases while we were not in the bus. Costa Rica Experts took no responsibility for their sub-contractors actions and are standing behind their sub-contractor (even against very strong evidence supported by the six people on the trip) and not the client/vacationers. Would not recommend this agency or Aaron the manager of the company. Our loss took place on a 20 minute stop on the way to the airport and CRE's position is that we should have filed a police report (laptop and cash from a purse) when it was discovered at the airport. We would have missed our flight and connections etc. Because we didn't file a police report or can prove our loss they refuse to help us in the matter and are calling us extortionists for suggesting that we will post this review. VERY UGLY!!…

Excellent travel agency, highly recommended if you are going to Costa Rica. Our trip to Costa Rica was perfect. All of our connections were smooth and trouble free, we were upgraded for free in at least one hotel. The in country agency that Costa Rica Experts uses to help it's clients with any changes or modifications to their itineraries handled a couple of our special requests promptly, enthusiastically and at no extra charge. Their recommendations for hotels, destinations and activities were well thought out and perfectly suited to us.

Using a knowledgeable agent, one who specializes in the country you are visiting, is key in planning your trip, especially if it is your first visit. The agents at Costa Rica Experts have been to Costa Rica repeatedly and know the country well. They have all the contacts to book a smooth trip as well as the knowledge to recommend an itinerary that is suited to your tastes. They also deal with the language barrier that you would face if you tried to book the trip yourself as well as the myriad of frustrating details that would take a first timer hours if not days to work out on their own. Agencies are compensated primarily discounts offered by the hotels and tour operators, so any minor cost to us of using an agent is more than off set by the convenience, security and hassle free travel. I highly recommend Costa Rica Experts. We worked with Brandon, but I heard good things about their other agents too from at least one other family that we met during our stay.…