Wholly Frijoles
Lincolnwood, IL 60712
Phone: (847) 329-9810
11/24/2006 Posted by jre1014
Food aside, the management of this restaurant is atrocious! I have never been treated so poorly in my life! After my boyfriend had sour cream spilled all over him all we were given was a halfhearted sorry from the waitress who had done it, we weren’t even offered a moist towel to wipe up the mess let alone assistance cleaning up the mess, a formal apology, or compensation for damages. After we pointed out that the clothing would have to be dry cleaned the waitress offered us $10 FROM HER OWN POCKET! Only after asking for the manager did she drag herself to our table, with much attitude. After explaining the situation she shrugged and said “What do you want me to do? I didn’t spill it.” And walked off. My boyfriend being the very kind, “always do the right thing” guy that he is still paid the full bill and left a tip; when I felt we should have walked out. I was so upset that I decided to tell the manager I felt I received the worst customer service she could possibly offer and we would not be back. She proceeded to scoff at me and ask what she should have done. I told her she should have apologized, asked him to send her the dry cleaning bill and comped his portion of the meal. At the mere mention of us receiving anything for free she began yelling “Oh I see, you’re cheap! You want everything for free!” over and over. And we had already paid. Bottom line, if you want mediocre food and to be treated like dirt go to Wholly Frijoles. Just don’t wear your good clothes.
Pros: None
Cons: The Manager
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