Pottery Barn Kids

08/26/08

Dissapointed with Customer Service

by KatieW55 at Citysearch

There are a lot of great items offered in this store. Just be careful of what you buy for the price you pay. While a lot of things are what I believe to be far overpriced, some things come with exceptional quality and meet their respected price.

The only dissapointment I had was with the customer service. I live in the area and have agreed with other mothers who are common shoppers to this store that there is a lack of attention for things that deserve attention. I had experienced flaws or malfunctions with items bought, brought them back and had recieved little attention or compensation. It was hard to deal with while recognizing the hefty price I paid for items that broke or just didn't work. I then took the items to the Pottery Barn Kids in Oakbrook where I recieved compassionate attention and respectful treatment, the treatment I did not recieve at this location. Other than this, the store is decent.

Editorial Review by Citysearch Staff

by Contributor at Citysearch

Young children's version of the parent Pottery Barn. Find room decor including bedding, wall accents, toys, storage and more.