10/09/09

Customer Service

by Zach Uttich

Gregg was superb in customer service. That's the really what this comes down to. Yes, Nick was nice up front (and great with communication). Yes, Gregg's brother made and maintains a great website. But, what made me enjoy my engagement ring search the most was having a jeweler that listened to me, created a beautiful ring, and followed up in all areas of the transaction. Gregg wanted to meet my fiance after she got the ring, ensure size, and clear up any loose ends, though there weren't any. I'd recommend Mr. Helfer to anyone, hands down the best decision I've made in a long time.

• Pros: Stayed within my budget
• Cons: Small Office?

09/04/09

You are in good hands with Gregg.

by Jallal

Gregg doesn't just do business with customers; he has the art of making you feel part of a family.

He adopts you, takes care of you, and satisfies your wildest jewelry imaginations. That rare piece, he'll make it available. He is simply the best.

A loyal customer from Paris.

• Pros: Simply the top of his kind
• Cons: 9 hours flight to go see him from Paris

08/19/09

Thank you!!

by LauraLee568

I just wanted to THANK YOU for the beautiful ring. I LOVE IT. Love is actually an understatement. I have received so many compliments on the design and the way it sparkles. So thanks again, I will be definitely passing your name along.

I cannot wait to come back and pick out the matching band!

08/19/09

Gregg helped with everything

by BrianG123

Gregg helped with the whole “ring shopping” process. My wife said “Yes” and LOVES the ring. She really does love it and has been receiving compliments ever since I proposed. I asked her in New Buffalo, MI and then came back to Chicago to celebrate with family and friends. Thanks again for your help with everything.

I know we will be back for the bands at some point….not sure when the wedding is or how soon we need to come back.

08/18/09

A Jewel in Chicago for sure

by JLass

My husband bought both my engagement and wedding rings from Gregg. He had some delays when he ordered the engagement ring...much of it was due to his indecision though. Gregg had great suggestions. Things went great for the wedding band. I brought it in to be re-sized, and the service was awesome then too. I had the ring engraved, and I was worried that the inscription inside the ring would be damaged by the re-sizing, but it didn't change!! The ring looked brand new because they polished it before they sent it back!

I have been very satisfied with my rings from Gregg Helfer. I get compliments on them everyday..

08/18/09

Gregg is great!

by ATrancoe

A bargain at twice the price as she is enormously happy with the piece and showing it off all over town. Gregg is quality everything!!!

• Pros: best jeweler in town

08/04/09

I buy ONLY from Gregg Helfer

by StevenJM

I do not write reviews unless I am truly amazed. I have been a customer of Gregg Helfer for as I can remember. I live in NYC and I won’t shop anywhere else for diamonds. I trust this place. Just go there and you will see why. I have been with them through 25 Years, 5 engagements and 3 weddings. All rings Bought at Gregg Helfer's. Thank you Gregg Helfer

• Pros: They really give full service

08/04/09

You're in GREAT hands with the Helfers!

by TammyG

Had my diamond reset and I couldn't be happier with the results...it's beautiful! I highly recommend the Helfer brothers - they're knowledgeable and they aim to please! You'll be very satisfied with their fine work and superior service - I'll never trust anyone else for my jeweler needs!

• Pros: Trustworthy

08/04/09

Trust

by Zukie2002

Gregg and Mike share in the joy of buying a diamond. The whole experience is having your own personal jewelry specialist helping and guiding you. They are warm and welcoming.

• Pros: Best diamond buying experience
• Cons: None

07/14/09

This ring is on fire!

by abchance

The ring looked like an absolute sparkling comet!!

The ring was delivered on time as promised by Gregg and came out as expected..an absolutely first rate company to deal with. Gregg is so nice and is a pleasure compared to others that we saw on jewelers row. The princess cut diamond had lots of fire is for sure worth more than what I paid. Gregg Helfer Ltd. has outstanding customer service...period. I plan on purchasing again when I need more jewelry in the future.

• Pros: Nice to deal with