Abby's Flowers and Gifts

08/30/2007 Posted by ashcat

I brought my wife some flowers from there, and I had no idea what I wanted, so I let the florist do their job. Once my wife received the flowers the look on her face was priceless. The florist really know what I wanted without me having to say anything. Thanks Abby's for making my wife's day.

Pros: Very friendly and helpful

Cons: Just say the occassion, and let them the rest

1 out of 1 people found this review helpful

08/30/2007 Posted by derrickanddkhi

I order all of my flowers from Abby's for every occassion and will always order from them. I can just tell them what I want and it is always beyond my expectation. My mind is always blown away by them. The managers at the shop are so customer friendly and eager to help you, they make you want to keep coming back for more. I have told all of my family and friend about them. And now I will tell if you want to go some where and feel special, loved, apprecaited, overwhelmed, and get great service then Abby's Flowers and Gifts is the place to go. Make sure you go there for your loved ones.

Pros: Great customer service very eager to help

1 out of 1 people found this review helpful

05/14/2007 Posted by rockelita

I live in Austin, and wanted to send flowers to my mother-in-law at her office half a block away from this shop. I read some reviews here to see that people were pleased with the service, and decided it would be worth a shot since it is so close to where it would be delivered. I called on Mother's Day, assuming they were not open, and I was connected to a florist answering service. I placed an order with the woman on the phone, and she sounded like she was competent. They had a special, 30 tulips in a galvanized pail for 59.99 total. Sounded great. I called the next morning to make sure the order had been received and I wanted to ensure it would be delivered that morning or afternoon. The man on the phone said, "Tulips, right?" I said yes. He said, "Where did you hear about these?" I said that the woman had offered it as a special with 30 tulips. He said it would be delivered by 4pm. So, I get an email from my mother in law saying she received some purple roses this afternoon. She was suprised and so was I. Purple roses? Not even close to what I ordered. I personally do not think purple roses are very pretty, and being a mom, I know she enjoyed them. I am frustrated that my order was NOT AT ALL what I ordered. Now, I am trying to reach the shop, and they are unable to be reached. It turns out, they have their forwarding serice turned on every day, all day long. Of course the answering service can take orders, but can not deal with orders that are incorrect. So, what do I do now? I wait until they actually call me back, which I know will not happen today since they close soon. Or, I drive down to Houston and actually speak with a person. $60 for some purple roses I did not order. I will tell everyone I know about my horrible experience.

Pros: NOTHING.

Cons: terrible customer service, unable to be reached, placing WRONG orders

0 out of 2 people found this review helpful

05/10/2005 Posted by renaki7

My company uses Abby's all the time. We order everything from individual roses to potted flower arrangments. The managers are great to work with. Anytime I need an order I jsut call them up and they handle things right away.

1 out of 1 people found this review helpful

06/14/2004 Posted by mpoona

I ordered flowers for my wife's birthday, and was very impressed by the service I received. The flowers they sent out were extremely beautiful, and the price and quality were really good as well. Thank You to the staff for a wonderful experience.

Pros: Good value, fresh product, beautiful design

1 out of 1 people found this review helpful