Sigara Hookah Cafe & Lounge
Chicago, IL 60622
Phone: (773) 292-9190
07/14/2008 Posted by Emily42
Sigara has a really attractive and calming atmosphere in a good neighborhood a little west of downtown. Although it was pretty, the service and policies is what gives this hookah lounge a not so good rating. First of all, whenever you go to a restaurant, especially one that's a little different like Sigara, you want excellent service because many people have never "hookahed" before and need more assistance. When I first arrived it took about 5 minutes for anyone to greet me or ask if I needed help. My friend was having a little gathering for about 16 of her friends which turned out to be quite a sour idea. The place simply just isn't organized enough for a group larger than 5 or 6. The host never really explained to everyone the $15 per person spending minimum. She only told us that the person who made the reservations knew the policy beforehand. So the policy is that everyone who comes in has to spend at least $15 and it can include everything they offer which is hookah, about 4 appetizers and a couple beverages to choose from. They basically told us that our bill had to come up to at least $240 ($15x16). But it's not the policy so much that bothered us. It was the manner in which they told us and how basically some people who didn't like anything on the menu still had to come up w/ the money. They also serve liquor but if everyone in the party isn't of age then no one can have drinks. If you're 21+ then it's not that hard to come up w/ a check of $15 since the hookah is about $5 and the drinks not too much above that but our party had a hard time because of the limited options. The hookah was actually pretty good and entertaining to smoke especially for first timers like myself. This place could really be much better if the staff just acted like they cared and didn't act all snobby when someone had a question. So all in all, pretty place- very disappointing service.
Cons: Service
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