10/11/06

Look elsewhere for fitness equipment

by thompson1th

Poor service. Poor Quality. I was so excited to get a new treadmill, but Ive had nothing but problems. Ive had problems with the power supply, the belt, and the motor. And after you call them, it takes weeks to get the thing fixed. Ill never buy anything from Fitness Factory Outlet again.

10/06/06

BUYER BEWARE! If you think the prices are good, there's a reason...

by brandon316

BUYER BEWARE! I bought a treadmill from Fitness Factory Outlet 18 months ago, and it has broken down three times. Each time, it has taken them more than three weeks to get it fixed. Even though they claim a "lifetime warranty", after a year, you're on your own for labor. The labor rate is $145.00 for a half hour! I wish I could fix treadmills for a living...

Their salespeople are nice and talk a good game about the features, but in the end they sell a low quality product with poor service.

• Pros: Seemlingly cheap prices
• Cons: Poor quality product; horrific service when things go wrong.