05/13/09

Amazing Massage, Beautiful Spa

by Krazyinthecity

I had a great massage here from Aton, who is also working at Spa La La in Bucktown.. This is a very beautiful relaxing spa.. I would recommend Aton to everyone

11/25/08

EXCELLENT Massages

by SarahB99

I've been extremely impressed with all of the masseuses I've had at Exhale. A friend took me for my birthday 2 years ago and I keep going back! If you're looking for a full spa experience, this isn't the place for you. However, if you want a good deep tissue massage, I highly recommend Exhale!

• Pros: Excellent massages - some of the best I've had in the city
• Cons: Ambiance is more of a yoga studio than a spa

08/21/08

Very disappointed

by movedin08

I just relocated for a job, and walked by Exhale. It looked nice, and being new to town, I thought I'd try out their waxing services and then maybe some yoga classes.

After scheduling a wax appointment with Kristen, I was instead given to Olga. I had booked the "basic" and it was quite obvious she was trying to up-sell me in the room. I insisted we keep it to the lower level of service and when presented with the receipt to sign I could see she had written the next level of service. Rather than confront her, I thought it would be best to take it up with the front desk.

Overall the front desk seemed inexperienced in customer service and started out quite rude. Eventually the front desk offered 25% off the more expensive service that I did not book. I made it clear that I had hoped to buy a yoga pass and make this my regular place for service, but I no longer had any interest. Almost as an afterthought (and after lots of rudeness) I was offered a coupon book on the way out.

Due to being overcharged, but more importantly not met with a level of customer service matching the price and decor, I will not be back.

11/05/06

Relaxing atmosphere & great service!

by cmsison

I've had several services here-from pedicures to facials and massages. All have been excellent! Wonderful service, serene environment and great location!

• Pros: Ambience is perfect
• Cons: Parking

10/31/06

Awful customer service

by dmabh

After spending 15 minutes on the telephone making appointments and giving personal information (including a credit card to hold the appointments they said they had made) (slow service, put on hold four times, "slow computer") was told that they made a mistake and did not actually have anything available at the times I needed. Big waste of time.

10/10/06

Exhaled With RELIEF When I Left!!!

by dbarnes963

My "Exhale" experience started with a "Core Fusion" class taught by a cross between The Ballet Barbie and a Dallas Cheerleader. It should be renamed something that implies a flexibility class. The teacher was not interested in what we were doing, focusing entirely on how she herself looked in the mirror... Enough said.

The "spa" changing room is tiny and is FREEZING-- nothing relaxing about that! Several people complained to the front desk and the manager just smiled and said, "Thanks for telling us. Not much we can do about it!" The steam room looks like a police interrogation room. Bright white tile walls with a an even brighter light above it that makes your eyes instantly ache. No one was in it. It looked like it might be in a YMCA somewhere. Anything but Zen.

I was guided to the "quiet room" which felt like I had just stepped into an earthquake ride at Universal Amusement Park. Apparently, there is a skyscraper in early construction just across the street which is now causing the walls and floors to shake to the core. No mention of this when I booked the appts. When I went in and layed down for my facial, I seriously thought the floor would fall into the Walgreens below us. I asked the facialist and she begged me to complain "to corporate about it" as they had been told it was not viewed as an issue by corporate-- who are not in Chicago. As I am in town from LA and have experienced my share of earthquakes, I have to say that this scared me more! I was a nervous wreck through the entire facial and practically ran to get my clothes on in the cold locker room!

I did mention it to the manager, who smiled and said, "Thanks for telling me." And then charged me full price for the services.

• Pros: Good teas and water, nice robe
• Cons: Cold Changing Room, Teacher for Core Fusion not good, Construction work going on

01/30/06

Defines the word "service"

by elledaley

Exhale's professional, talented staff have remembered my name since my second week of attendance. I take Core Fusion, a great class that truly kicks your butt. Honestly, I wouldn't be shelling out for these classes--a tad pricey-- if they weren't so effective and if the setting and service weren't so luxe. Exhale makes you realize the difference a helpful, friendly staff can make: they understand that their attitude makes or breaks your day and understand that it's their responsibility to fix any problem. I can't rave enough about this place.

• Pros: Effective classes, Fantastic staff, Beautiful setting

01/28/06

this place is different

by grmoski

Exhale's whole philosophy is different. They aim to provide both inner and outer wellbeing. They call it a "results oriented" spa which means that it's not just about being pampered and beautiful, the treatments they offer are more like medicinal therapies that actually improve your health. The staff is helpful and friendly and the facility is beautiful. Prices are a little high but it's worth it. Parking is less than a block away in the structure on State St.

• Pros: steam room, expert technicians, classes
• Cons: need AM yoga 1 class

01/28/06

My Day In Heaven

by chicagoqt1

My spouse bought me a gift certificate and I finally got around to using it(I am a teacher). I came in the morning and was greeted by a smiling, welcoming desk staff who brought me to the beautiful locker room. I took a yoga class with Erin and wow, she is a great yogi.

Afterwards, I had a deep tissue with Nicole. She has the Midas touch and I walked out of that room feelin like butta! She brought me over to Beth and I had a facial. I left with glowing skin and she was helpful in assisting me in choosing some products from Astara(its all natural girls!!). I finished my spa day with a steam in their fab steam room and then showered - I love those rain showerheads, gotta get myself one!

Girls (and gents too) - do yourself a flavor and check it out, its DIFFERENT!

• Pros: cleanliness, friendly

01/28/06

Bend over backwards

by linus_83

I had my wifes 50th birthday weekend to plan. I wanted to take the guys to a cubs game and the women to a spa. Exhale was so helpful in setting up appointments for the 15 women. They had it catered and the girls left glowing. This was the only spa I could find in the city that could handle a group of over 5 people. My wife was so surprised and thankful, and had nothing to say but great things about the services and people at Exhale.

• Pros: Big, Friendly, Atmosphere