24x7 OnDeckTech Chicago Apple/Mac Help, Support, Training & Consulting
Chicago, IL 60622
Phone: (312) 241-2058
10/18/2007 Posted by wiskher
My parents have a small business in the Chicago Land area. Because of a referral from the MAC store in Chicago, I contacted this company hoping to get technical advice and support for Mac products. Upon speaking to the customer service rep it was suggested that I purchase a Mac Pro to be used as a server with the hopes of networking several computers to it. I also requested that my off site staff be able to remotely log in to this network. From the onset, I never received the services that I requested after committing to a year long contract with this company. Every time they came out; the problems continued to worsen. Then I started to review my credit card bill and they were consistently charging for each visit although I had set up a contract. When I called to inquire, I was told that I had used all of the hours under my contract within the first six months although it was a year long contract and that no service tech would be coming to my business unless I agreed to pay $700. Today I called and was told that my contract had expired and that unless I committed to another service contract worth $299 that they could not come and fix the issues that they had created. Additionally, the software that I purchased with the Mac Pro is missing and the only person who has ever seen the software is their technician. Finally, do not do business with this company; they are deplorable.
Cons: Contract is unclear on purpose, felt sabotaged
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