05/19/09

Wasn't the BEST!

by MJohnson123

i don't mind paying a lot of money for something that works, but what I paid at bliss was not worth the results. yeah, the facial i got was nice and relaxing. But a few days after i saw no results, in fact i feel like my face got a little worse. wouldn't completely recommend the facials....at all!

• Pros: clean, nice showers/sauna, employees were nice,
• Cons: OVERPIRICED!

02/11/09

Worst Manicure

by chigirl8

I went to Bliss on a Friday night to get a cream manicure. I was terribly disappointed. I thought my nails were being prepped okay, but was mistaken. The very next day, my cuticles were peeling and the nail polish was chipping. I've had manicures last me for at least a week and a half, but this one barely even made it 2 days. I have not had any other services at Bliss, but I do not recommend the manicures there.

• Pros: ambience, cleanliness, bliss products
• Cons: poor manicures

05/02/08

Absolutely heavenly!

by poochlp

I visited Spa Bliss today with hesitation after reading the previous reviews on this message board. I must say that I was pleasantly suprised. I was prompty greeted, my message therapist did an amazing job....75 minutes of pure BLISS! The amenities are really, really nice. Very chic and very clean. I will certainly be back and in fact cannot wait to go again! I am so glad I went with my gutt and decided to try it out versus just reading all the negative reviews.

• Pros: clean, new, amenities, therapists, customer service, got an appointment the same say
• Cons: have to pay to park, $$$$

01/14/08

Poor Customer Service

by misslp

I've given this location three chances (massage, bikini wax, massage and manicure) Every time the customer service has gown increasing worse and astoundingly more unprofessional. I will never return and would never recommend.

• Pros: Facilities
• Cons: overpriced, poorly staffed

12/05/07

lovely facials

by mlletherese

Keeping in mind that this was my first-ever experience at the spa, Bliss does great facials! Sweet esthetician, very relaxing experience. I don't know about that other reviewer, but I got background music and I liked it. To me, the waiting room wasn't that bad. There's a view of the pier, and some decent snacks. I LOVE LOVE LOVE the shower. There's a button you can push for this calming herb-infused steamer. There's also a wet and dry sauna. To me, most of the staff were very nice and helpful. --- until the manicure. The lady seemed like she was in a huge rush. She massacred my cuticles - super painful - and the next day there were those little flakes of skin all over the area past my cuticles. Ew ... and ouch. As soon as we sat down, she practically forced me to watch television, as if to say I wasn't worth her conversation. It was supposed to be this soothing manicure with cream and a little massage but she was really rough with me and it wasn't soothing at all. So, it seems to me from my own experience and the other reviews, that the verdict is WONDERFUL FACIALS, but don't waste your time on manicures/pedicures.

08/02/07

great facial, bad waxing

by quadroplet

I loved my facial here-- it was just as good as I've had at their SoHo location. It was relaxing and my skin looked great. They do recommend products, so be prepared for that. (This happens even if you say in advance you're not going to buy anything... I was traveling and explained that I couldn't fit anything else in my carry-on, but the esthetician said she had to leave something at the front desk... so I just told them the same thing.)

The bikini wax I had, though, was pretty mediocre. The esthetician just told me "Think happy thoughts." Um, okay. Most places try to distract you with conversation... this wasn't so successful. I would not recommend the waxing services.

The locker room and lounge are smaller than NYC, but they're nice. I like the individual steam showers-- that was a lot more relaxing than climbing into a big steam room filled with a lot of people talking! Good snacks and magazines, too.

• Pros: great facial
• Cons: bad waxing

06/26/07

Phone skills could use some polishing

by edithpiaf

I just tried to book an appointment at bliss (I have a certificate that I received as a gift) and found the experience pretty unpleasant. The woman on the phone was cold, uninformed and hard to understand (heavy accent). Honestly, it was like pulling teeth just to find out whether they had male or female massage therapists. This doesn't bode well for my appointment.

05/03/07

Worst Spa in Chicago

by wicket77

I was anxiously awaiting my appointment at Bliss, because I have been to the one in NY and loved it. This place was the worst ever. I went in for a bikini wax and it took over an hour and a half. The room was about 100 degrees and the technician kept burning me with the wax. I asked if she had just started working because she was just awful. She informed me that she had been working there was quite some time....could have foooled me! I also had a massage there. Even though the signs state QUIET ZONE, it was like a party in the hallway. I had to listen to a 45 minute conversation between the employees regarding their horrendous love life and what they were up to that weekend. It was not relaxing at all. I wouldn't recommend this place to anyone.

03/30/07

horrible staff

by alex124

i hate this spa it is the worst in the city i quit going there due to the staff and the management is just a nightmare,,,,,they mask you and leave you in a room to sit all by yourself and the oxygen treatment thats a joke for an upsell ........everything is way over priced and the staff is just rude.................i will never go here again.........it was a waste of money i was out 350.00 faster then two hours and the results well lets just say there werent any the place is a joke

01/01/07

Highly Disappointed

by citygirl07

(Dec 2005)

I first went to Bliss Spa Chicago a few months after it first opened (Dec. 2005) for christmas. I treated my family (2 Sister's, my Mom & Dad) to pedicures for the holiday to relax everyone. We first arrived to the front desk and the receptionist unfortunately had terrible customer service skills. We were then rushed to the stations only to find the technicians very unfriendly. At the time they had a pedicure special for the holidays which included a free orange sugar scrub container to go home. Unfortunately it was like pulling teeth for them to honor the special in which we had to remind them about. Overall our services were anything but relaxing and they were extremely overpriced pedicures($70) for the quality we received. We were anything but relaxed when we left. The staff for some reason acted as if they were to good to help you.

**(Dec 2006)**

I recently went back to Bliss for a manicure thinking that they would have improved things since they have had a year to correct things. I have to say the receptionist was an improvement she was very nice, the spa smelled wonderful and the ambience was great. Unfortunately the manicure was still terrible. She barely did anything. I asked for square which is pretty easy and I ended up with uneven rounded nails, my cuticles looked horrible, she cut my finger and the polish was uneven. I couldn't believe I had just received a manicure I was very unimpressed. My sister and I have been to many spas all over the place some were good, some were bad. We like to spa hop and try different places out, everyone needs a little break to relax and pamper themselves. I've been a nail tech for 8 yrs now and for some reason people just don't take pride in their work anymore. The quality was terrible for price. It was almost as if I hadn't got a manicure but gave someone $35. I gave them the benefit of the doubt by trying them again but it sadly disappointed me yet again. Don't waste your time or money on this place.

• Pros: Ambience was modern and simplistic, it smelled wonderful
• Cons: The staff was horrible, service quality was awful, NOT recommended