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Drive Cleaning

333 N Michigan Ave
Chicago, IL 60601
Phone: (312) 321-0033

Ratings & Reviews Summary for Drive Cleaning

What Users are Saying:

  • Quick service
  • Stains removed
  • Discounts
  • Easy parking
5 Star Rating
 
(7 reviews)
4 Star Rating
 
(1 reviews)
3 Star Rating
 
(0 reviews)
2 Star Rating
 
(0 reviews)
1 Star Rating
 
(0 reviews)

User Reviews for Drive Cleaning

5 Star Rating: Highly Recommended

01/11/2008 Posted by peggymikros

Best Dry Cleaning and Tailoring ever. I called to inquire about their pricing to hem two skirts. I had been burned by a very poor job hemming a skirt at a discount dry cleaner, so I gave them a try. OMG...The most perfect hem ever! Superior tailoring!!! All items bueatuifully cleaned and pressed. They are on time and have wonderful service. I will never use anyplace else again. The superior quality and ultimate convenience are well worth it. Very resaonable $ considering all the positive facors.

Pros: Quality / Service / Price / Convenience

Cons: None

5 Star Rating: Highly Recommended

11/16/2007 Posted by skrum

Excellent customer service and quality dry cleaning. When DRIVE CLEANERS say they'll be there for pick up, they are there. Stop looking around and give Drive CLeaners a try. You won't be disappointed. How can you beat the convenience ?

5 Star Rating: Highly Recommended

11/05/2007 Posted by kimm357

A must! Fantastic Service, superior attention to detailed delicate items. I have sent several delicate pieces to Drive Cleaning, and never been more satisfied with the quality of work, quick turnaround, and friendly service. I have gone to several dry cleaners, and had no luck. Drive cleaning has my business 100%. I tell everyone I know about them. YOU MUST SWITCH NOW!

Pros: Parking, Service, DELIVERY!!!!!

Cons: None

4 Star Rating: Recommended

11/01/2007 Posted by consumer82

Initially it started with bad note with drive in cleaning but my previous review was a result of mis-communication. My down jacket bottom band was stretched after the 2nd dry cleaning. Management at drive in cleaning worked really hard to resolve the issue, they contacted the manufacturers and stayed in touch with them on regular basis. The net result was that the manufacturer finally contacted me and offered me to buy any apparel from their company website for the amount of jacket (as they do not manufacture the jacket anymore). I am really happy with drive in cleaners efforts, though it took almost 2 months but finally it paid off. I wish I could remove my earlier note but that option is not available on the citysearch website, so I am writing a new review for them. Thanks drive in cleaning management!!!!!!

Response from this business

Resolution in progress - review should have waited
Posted on 11/01/2007
Drive Cleaning is very serious about satisfying each and every customer, and we take our reviews very seriously. It is very unfortunate that this customer has not even given Drive Cleaning the opportunity to resolve this issue before she went and posted these negative comments. We are currently working on a resolution to this issue and expect this issue to be resolved to the customer's satisfaction shortly. In this case, the manufacturer included a non-dry cleanable elastic material on the trim of the jacket, and labeled it with "dry clean only" care instructions. When the trim was dry cleaned, it lost elasticity. This damage is a direct result of manufacturer mis-labeling, not of cleaner error. Although this damage was not due to an error by Drive Cleaning, we have gone above and beyond and directly contacted the manufacturer for a replacement. We are also working with the manufacturer to correct their garment care labeling, to prevent this from happening in the future.
5 Star Rating: Highly Recommended

06/07/2007 Posted by mdickerson82

I love Drive Cleaning! I read about them in a local magazine and had to try them out. I've never liked doing laundry, actually I loathe the chore. So about four months ago I gave them a chance and I haven't been bothered with my laundry since. For all the Peapod people, Drive Cleaning is definately worth one try. My wash/fold clothes are always folded nicely and nothing has faded or shrunk since I began using the service. Even if my apartment had an in-unit washer/dryer, I would still use Drive Cleaning. And I must also mention, they have very excellent customer service. Thank you Drive Cleaning!

Pros: Free pick-up and delivery, outstanding customer service

Cons: none, they have met some very last minute requests

5 Star Rating: Highly Recommended

12/16/2006 Posted by bmerritt61

I am a high level executive who wears a suit and tie every day. I looked online for a cleaning service that delivered for two reasons - I was never able to make it to my local store because of my hours, but more importantly, my local store ruined one too many expensive shirts. Drive Cleaning not only gives me valuable extra time by saving me a trip to the cleaners, but they also provide excellent quality. I am very particular about how my shirts get pressed, especially the collars and cuffs - and Drive Cleaning has consistently provided the level of quality that I expect. It is slightly more expensive than some of the cleaners in my neighborhood, but after using Drive Cleaning for two months, I will not trust my clothes to anyone else.

Pros: Pick up and delivery, quality of cleaning and pressing

Cons: A bit more expensive than neighborhood stores

5 Star Rating: Highly Recommended

12/08/2005 Posted by dmisrac

Drive cleaning has made my life easier in an unmeasurable way. Thank you!

Pros: affordable, quick, precise

5 Star Rating: Highly Recommended

12/08/2005 Posted by will_ng24

This service is great. They give good prices, they clean the clothes correctly, and they deliver for free. I also use the wash/fold laundry service that I love also. They do all of the billing over email which I like as well. I have told all of my friends about this service and they have all signed up and they love it too. I wish that when I was at school I knew about the laundry service!

Pros: Laundry, Dry Cleaning, Delivery

Editor's Review

This Chicago-central dry cleaning team offers traditional services, along with wash-and-fold, laundry pick-up or drop-off and minor tailoring-repair services.  See the full editorial review.

Insider Tips

Save Money

There is no additional charge for the pick-up and drop-off services, and tipping is not required.

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