Drive Cleaning
333 N Michigan Ave
Chicago, IL 60601
Phone: (312) 321-0033
Issue Resolved!!!!!!!!
11/01/2007 Posted by consumer82
Initially it started with bad note with drive in cleaning but my previous review was a result of mis-communication. My down jacket bottom band was stretched after the 2nd dry cleaning. Management at drive in cleaning worked really hard to resolve the issue, they contacted the manufacturers and stayed in touch with them on regular basis. The net result was that the manufacturer finally contacted me and offered me to buy any apparel from their company website for the amount of jacket (as they do not manufacture the jacket anymore). I am really happy with drive in cleaners efforts, though it took almost 2 months but finally it paid off. I wish I could remove my earlier note but that option is not available on the citysearch website, so I am writing a new review for them.
Thanks drive in cleaning management!!!!!!
Response from this business
Resolution in progress - review should have waited
Posted on 11/01/2007
Drive Cleaning is very serious about satisfying each and every customer, and we take our reviews very seriously.
It is very unfortunate that this customer has not even given Drive Cleaning the opportunity to resolve this issue before she went and posted these negative comments. We are currently working on a resolution to this issue and expect this issue to be resolved to the customer's satisfaction shortly.
In this case, the manufacturer included a non-dry cleanable elastic material on the trim of the jacket, and labeled it with "dry clean only" care instructions. When the trim was dry cleaned, it lost elasticity. This damage is a direct result of manufacturer mis-labeling, not of cleaner error.
Although this damage was not due to an error by Drive Cleaning, we have gone above and beyond and directly contacted the manufacturer for a replacement. We are also working with the manufacturer to correct their garment care labeling, to prevent this from happening in the future.
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