Marcel Florist, Inc.
Chicago, IL 60611
Phone: (312) 302-9900
04/21/2008 Posted by MosesAndBetty
For my birthday three weeks ago, my mom ordered a lavender daisy arrangement that came with dry and crispy lilacs, wilted mums, no daisies, and cloudy water. After calling to complain about the arrangement, I had a really negative experience with the florist, who was quite rude to me. Later that day, he called to apologize and promised a replacement arrangement the following week. After a number of phone call reminders and three weeks later, I finally received the replacement arrangement. The flowers are fresh and vibrant and the water is clear. There are still no daisies, my favorite, but I give the florist credit for making a nice substitution in light of the recent apparent daisy shortage.
Pros: The florist will eventually honor the satisfaction guarantee with beautiful, vibrant flowers
Cons: When your first set of flowers arrive wilted and dead, you'll have to deal with Marcel.
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