Dispatch Taxi Affiliation

07/14/2008 Posted by stacki

The only reason I didn't give them five stars is because this is the first time I had ever called to reserve a cab so I have no other experiences to compare it to. I called on a Wed. night to schedule a pickup for 6:00 a.m. the next morning to Union Station. The person who took my reservation was very polite. I was a bit worried about the whole trip because it was the first time in a cab with my newborn (6 weeks old). I let them know that I would be traveling with an infant and that it would take me a minute to get downstairs once the cab arrived. She assured me that they would call to let me know when the cab was there and would wait. As I was still a little skeptical about them remembering my reservation, I called again at 5 the next morning to confirm the booking. All was set and they reassured me I would receive a call when they were at my place (in Logan Square). RIght on schedule, I got a call and the cab was out front. When I went down toting my baby in her seat, a diaper bag and a wheeled suitcase, the driver was jumping to help me load things in to the car. He waited and asked if the car seat was strapped in well before taking off. We took the Dan/Ryan where he drove very well and we had a great chat about children. We arrived at Union Station where the driver helped me unload everything and wished me a safe trip. I thoroughly enjoyed my ride with Dispatch Taxi and will definitely be using them again!

Pros: on time, friendly, felt safe

Cons: none!

03/31/2008 Posted by sandina

I must confess I do not know how they treat their customers, but if the way they treat other drivers is any indication..... Tonight I was sitting in traffic on Sheridan Rd. southbound, waiting for the light at Devon to change, when I felt an abrupt thud to the rear of my car. I looked at my rearview mirror and saw it was a cab that had plowed into me (it was damp out), and its driver was yakking on his cellphone. I signalled I was going to pull over; but when the light changed and I did pull into a parking lot on the corner, the driver sped off! I was able to see enough of the driver to give a description, and the words "Dispatch Taxi Affiliation" on the door of the black-and-white cab, but he took off too quickly (switching lanes, no less) for me to get a license number. At least it's a small enough company that I can extrapolate from time records who the driver was....assuming they tell the truth. My bumper is ruined and my neck hurts, BTW. So if you want a cab company that won't let a little thing like causing a collision and then leaving the scene get in the way of getting you to your destination, then go for it.

Pros: Cab looked new

Cons: Utter disdain for traffic laws or personal responsibility

01/08/2008 Posted by marisa300

Richard of Dispatch Taxi was very nice. It was around the holidays and I got in the cab to find out that I had thought I lost my credit card and so I told him to just drop me off wherever. I was becoming a little upset because i had felt bad and I was going to be late for work and he said not to worry about it..that he would take me to work anyway. Luckily I had found my card but was so thankful that he was so thoughtful. Many times I've been in cabs where the drivers are extremely rude and probably would have freaked out at the situation. He was calm and very understanding!

12/14/2007 Posted by oneday4me

I just had a really good experience with dispath taxi i need to get from the far north side to downtown to make a meeting i had called yellow before and they never showed up so after waiting 4 them 30 mintues i called dispath and they where there in ten mintues had a nice ride to my meeting the driver was really nice and new how to make me feel at ease that i wasnt going to be late from now on when i need a cab i know who to call thanks dispath thanks new customer

Pros: driver was great

Cons: none

11/11/2007 Posted by mr_chicago

Sometime last month, I had to be at O'hare Internat'l Airport at 6:00 a.m. My flight was to depart at 7:25 a.m. I had to go to Atlanta for a business purposes. I pre-order for an American United Cab the previous night (for5:15a.m.) to come and get me. UNFORTUNATELY they never showed. So I brought out the"yellow pages" and there it was covering almost half of the page. It read "DISPATCH TAXI O'HARE-MIDWAY-SUBURBS". So i called them. Mind you, I was already running late. The time I called Dispatch Taxi was approximately 6:30. It was unbelievable...as soon as I hung the phone up, the dispatcher called me right back to inform me that my cab was outside of my house (literally 2 minutes later). I rushed out quickly and we were on our way to the airport. When we arrived to the Kennedy(I-90) I was upset to see that the traffic was backed up so far that by the time we arrived to the destination, the time was then around 7:45 a.m.. I had a feeling my flight had already left me behind, but I called the airline anyway to see if i hadn't, but unfortunately the airline operator gave me the bad news. I missed my flight!!! I asked the Dispatch Taxi Driver if it was okay for him to take me back home. He didn't argue with me, he just drove and he was very upset for me that I missed my flight. By the time i reached my home, the meter read $56.45. I reached over to give him $65 and he refused to accept the full fare. I was shocked. He was upset and started to blame himself for me missing my flight and he wanted to give me a free ride. I told him the situation with American United >( then he accepted the fair. I suddenly went from being ticked off to grateful because I didn't expect a cabdriver to be so understanding. Since that morning, I made Dispatch Taxi Co. my regular cab company I use. Thank you Dispatch Taxi! A satisfied customer, Samuel Richardson

Pros: Nicely dressed, polite, clean cab, understanding, knows the city well.

Cons: None

09/17/2007 Posted by 21491

About midnight driver car number 2674 threw a fit of rage and cussed out me and my friend using the F word and other choice words. And I just saw him a couple of days ago still driving. He slammed the door against my hand like a madman. Where do these people come from?

09/07/2007 Posted by guptaf

DO NOT USE THESE PEOPLE! I almost missed a flight because of their incompetence. I chose them to get me to Midway Airport after reading these reviews, and seeing that they served Midway. I called them at 9:30 in the morning for a 1:30pm pickup. When nobody was there by 1:40 I called, they informed me that since I had given them a bad number they had canceled the order. Apparently they had miswritten 2 instead of 3 when they took down my number (they never read it back to me). I know my own cell phone number, I don't see how this was my fault, but the dispatcher tried to argue it was. I was told he could have a cab for me in 10-30 minutes, but every 15 minutes for the next hour he kept calling me saying he hadn't found a cab and did I still want one. If it hadn't been for a kind hearted friend who rushed me to the airportI wouldn't have made my flight, I got in just as it was boarding. I was only offered a grudging apology on the third phone call. I was completely stressed out by the whole miserable experience.

Pros: none

Cons: never showed, almost missed a flight, barely apologized

08/18/2007 Posted by tmehilos

As a business owner, I recently had the need to be in three places at one time. I Called on Dispatch taxi to send a taxi with a driver that could be trusted. They assured me that I would be happy with my driver. Within minutes the taxi showed up and delivered me to one location for my meeting. I then had the driver go on to deliver important documents to two other locations. Everything went off as planned. Dispatch made my day!

1 out of 2 people found this review helpful

07/05/2007 Posted by jokeefe10

I used Dispatch to get to work this morning. The driver was friendly and took my on the most expedient and direct route to my office downtown. Sometime in the middle of the am I realized I lost my wallet. I called Dispatch's office and was recieved by a super helpful woman who sympathized with my situation. She put a call out to all the drivers and within two hours I got a call back from the woman at the office saying she had located my wallet. I have lost things in taxis before and never have I dealt with more helpful and professional people when contacting a cab company. In short, have nothing but good things to say about Dispatch!! Thanks again to the driver and dispatch person you made my day....

0 out of 1 people found this review helpful

05/07/2007 Posted by mrpublic

Dispatch taxi service is a step above the rest,clearly a example and a leader in the industry. prompt service they have always been on time whith a clean car and a knowledgeable polite driver.I am very pleased with thier performance and would recomend them.

Pros: always a good ride,full size car with plenty of room,minivans too

0 out of 1 people found this review helpful