Urban Out Sitters

03/15/09

BEWARE: many fraudulent reviews...

by weegirl23 at Citysearch

I'm writing as an former employee. I'd like to preference this by saying that I am not a newly terminated disgruntled employee. I worked for UO for nearly 2 years and really did love my job. I loved all your dogs! I'll be the first to admit that I needed some K-9 companions in my life and totally used all of your pets to fill that void :O) I miss Beau and Maddie and Bella and Jake and Frankie and Jones and Boone and all the rest! (yes we love your dogs and remember them after 2 years!)

I worked at the Randolf facility in the beginning, but was thankfully transferred to Lakeview after a few months. The daycare facility at Lakeview was great! I say "was", because I can no longer give an opinion to its current state. I was last there in the summer of 07', and this is what leads me to writing this review now.

After reading reviews from this site, I have to say that most are fraudulent. Many caught me as suspicious, especially because I knew that in 07' one of the owners was caught creating fake reviews. There is one in particular that is supposedly written from an employee named Chris Tinkell on June 24th, 08. Well unfortunately I worked with a Chris while at UO who left the same time I did, and his dog Stevie was brought on occasion. He left the company when I did, and I know for a fact that the current staff does not include anyone named Chris who brings their dog daily.

So in conclusion... Please read the reviews carefully. It's very suspicious that most of them are written on the same days and are all very vague on their actual experiences. If I am completely wrong in this matter, PLEASE contact me "christinkell07" and I will retract this review immediately.

Please check out the reviews on Yelp

They are true and unbiased. Andy only adds to my suspicion when this site tells you they are a 5 star facility and those who review on Yelp see the company as a 1 star organization.

• Pros: Some staff actually care
• Cons: They care way more about your money than your pet.

09/03/09

Would NOT recommend

by tacred at Citysearch

I had a bad experience at Urban Out Sitters in the West Loop. The place is disorganized and not clean. But even worse they don't pay attention to your dog during daycare. There are much better places to take your dog right in the neighborhood.

09/03/09

THE MOST DISHONEST PEOPLE YOU CAN LEAVE YOUR DOGS WITH

by cyahn02 at Citysearch

I wish you can mark places with negative stars.. this place is ABSOLUTELY TERRIBLE! NEVER bring your dogs here. All over their website, it says that they don't put the dogs in cages..yeah right! They had provided my friend with a username and password so that she can watch her dogs play while she was on vacation.. and one day it didn't work.. then she had called in and told them it wasn't working and I guess one of the workers had given her the admin password to the cameras that surveillance the entire place. What do you know.. she saw her two dogs in crates!!! This place is a scam! I think before I started writing this review.. I read in one of the reviews that someone saw the workers kick the crates that had dogs in them! Wow.. how is this place not shut down?

My friend had then called the place to tell them that she saw her dogs in crates and then the worker said "that's cause your dogs were fight with each other".. what do you know!! they were in the same cage.. What kind of moron puts two fighting dogs in the same cage.. if you want your dogs to be in the care of people that mistreat dogs and lie to your face.. then go for it!

• Pros: NONE
• Cons: EVERYTHING

03/25/09

sip knowledge at its source

by urban3241 at Citysearch

This is reference to the post “BEWARE: many fraudulent reviews...” Sara Travis in fact was a former employee of Urban Out Sitters. Although her heart was in the right place; her termination in the Summer of '08 (not '07) was a result of, unsatisfactory work - she could not meet UOS growth or wanted to extend herself beyond the necessary tasks for the treatment for each dog. Her much needed release - consequently allowing her to pursue her true passions in life (photography and making coffee) - bridged the way for a generation of professionals, each one with a limitless thirst to work and attention to detail - brushing, bathing, walking and loving each animal as their own.

After much time has passed; Sara feels there is some relevance to attack UOS; A company she once had a strong, endearing liking toward. More to date - UOS has in place already - a strong connection with each client and employee - it was asked by each group on a number of dates to post a review sharing their experiences with the facility.

Post Ms Travis's termination in '08 - She is not aware of who HAS or is CURRENTLY working for UOS (a fact is there has been five employees with the name Chris, plus the one she is referring too.) and also any reviewer can generate any desired name. Her overall lack of knowledge and insight into UOS does not justify her to insinuate a charge of wrong doing.

To reference the negative posts; allegedly toward every dog daycare facility within the Chicago area - It is not surprising to most that Yelp is currently under litigation, on a downward spiral thanks to the media - warranting invalid reviews, false advertising and slanderous attacks toward a good business.

Taking an unbaised approach - Sara should spend her past time focusing on her photography and sipping lattes.

"sip knowledge at its source"

• Pros: better off not working with animals.
• Cons: no growth possibility. not willing to work hard.

11/04/08

Go Somewhere Else...

by DB2463 at Citysearch

This place is terrible - period. The owner cares more about creating fake positive reviews than for caring for your pet. There are so many better daycare/boarding facilities in Chicago.

08/14/08

Best Dog Day Care.

by therichconnell at Citysearch

My dogs come home tired and happy! They get the fun of playing with the other dogs and the attention of a devoted and very kind staff. Personal attention, excellent facilities, reasonable costs, and a warm caring atmosphere. Have recommended them to many people, all of whom have been delighted!

• Pros: Easy access on way to work.

08/14/08

Great dog care!!!

by andrehanders at Citysearch

I live near this place and tried it last week for the first time!!! Now I have a place to go to send Cali next week!!!

08/12/08

One of my better experiences in daycare :)

by polkalover3 at Citysearch

I have a little dog who is fairly shy. I have lived in the area for awhile but hadn't heard about this place until the Market Days festival when I walked by. SoI decided to try with my dog there. I felt content with leaving her here and she seems to have been doing fine so far. I was afraid on the first day that she might come home shaking in fear as she did after a day at another daycare...but she seemed very content. I was told that she did not play very much with other dogs during her day their, but that she did play with the humans a little bit. Hopefully with time she will warm up to other dogs more.

• Pros: patient staff
• Cons: not open on Sundays

08/12/08

My dog loves it here .

by sccitysurvivor at Citysearch

I brought in my dog for a temperament test while touring the facilities. My dog did well on her temperament test and I brought her the next day. She seemed very content and happy when they brought her out to the lobby. She had never been to daycare before, so I was worried she would be traumatized. She certainly wasn't though! This place also walks your dog outside thru out the day which I believe no other place does. I would highly recommend trying out this place.

• Pros: Clean, three play areas, walk dogs too.

08/07/08

Great Place

by jessgurlygirl at Citysearch

This daycare is so nice. I found them on the web and went in for a tour. Everyone there is so friendly. The two little receptionists Tommy and the little short one (Adam) were some of the nicest people I've ever met. Everyone truly loves animals here and I am at ease knowing my pets stay there. It's a little hard to find at first, but they have a map on google, or call and they will get you there.

• Pros: Nice staff, Great facility.