08/14/09

Excellent experience all around

by CraigInChicago

I was looking to do something special for my engagement on the ring side. I was referred to Ethan Lord through one of my co-workers. Her husband had designed her ring there and had raved about the experience.

I came in shortly after that and met with the owner of the company who walked me through their business and production facilities to give me an idea of how a ring was made all the way from the original drawings. This was a really fun and interesting perk as I really had no idea how it was done.

I was soon in touch with Larry who operates the Ethan Lord office.

The ring I had in mind wasn't really something too common in the engagement ring space. All I had was a lousy drawing on a piece of printer paper as I'm no artist. Larry turned this over to his ring designers who drew it up in CAD for me to see before moving on further. The computer rendered images were exactly what I was looking for. After confirming the drawings were what I wanted they moved on with creating the ring for me with the stones I had chosen with Larry's help. I next got to see a wax replica of the ring in order to confirm 100% that was what I wanted before they actually produced it with the metal. This gave a great idea of what the ring was actually going to look like size wise. After this, they actually made the ring for me.

Another huge plus here was that me, though I had done a little research, I was no diamond expert. Larry took the time to walk me through all of the necessary information I needed to know to make an informed decision about the stone I chose for the ring. He even gave me a short lesson on how to loupe a stone (look for the problems in it with the Jeweler's magnifying glass).

Not only did the ring come out exactly as I envisioned it, but it appraised for 50% more than I paid for it which, though I have no intention of selling it, proved I got far more than what I paid for.

I recently went back and my fiancée and I ordered both of our wedding bands here and again the process went along just as smoothly.

I can't say enough good things about Ethan Lord. If you need any piece of jewelry, go here and you will NOT be disappointed.

• Pros: Great Service, Great Price, Great Experience

08/14/09

Best place for engagement rings!

by ssasena

My fiance designed my engagement ring at Ethan Lord last fall. He raved about the experience he had working with Larry. Larry will shoot you straight and really help you find the best ring for your budget. The great thing about Ethan Lord is that you can completely design your ring exactly they way you want it - and it's really easy! The ring turned out even better than we had envisioned it. We also went back to Ethan Lord for our wedding bands, and again Larry exceeded our expectations. He was able to custom make my band to match my engagement ring exactly. I couldn't be happier with our experience with Larry at Ethan Lord. Overall we had great customer service, great value, and great quality!

07/31/09

Amazing customer service

by CelestialAxis

I was searching online for an engagement ring to give my fiance ever since he proposed to me. I finally found Ethan Lord online and the perfect ring. Customer service was very pleasant, and they kept in contact with me regarding my ring being on back-order, then shipped it to me sooner than expected. Absolutely perfect experience. I even blogged about it! Check it out if interested in more details at:

tweetmywedding dot com

• Pros: Prompt and concise communication, high quality merchandise,
• Cons: None!

07/08/09

If only all my wedding vendors were like Ethan Lord...

by rs219

I really don't even know where to begin. I found a design that I loved online, and was looking for a place to replicate this design in the metal of my choice. I called a TON of custom jewelry places and they were all either too much money, or not unable to reach my deadline. Then I luckily came across Ethan Lord. Their team worked with me to create not only my wedding band, but my wife's as well. I cannot say enough about their professional work ethic and their attention to detail. I have already started recommending them to other friends of mine. I was especially nervous to have somebody create my wedding bands that I couldn't sit down an talk with face to face (I live in the New York City Area), but Larry made the entire process so easy with e-mails and phone calls, that I honestly think it worked out even better than having to go somewhere all the time. Honestly, the entire process was fantastic and I found myself saying, "If only everybody else we're working with for the wedding was more like Larry, planning our wedding would be much easier!!!"

• Pros: Amazing Customer Service, Even More Amazing Final Product
• Cons: I never got to see the storefront myself

07/06/09

Excellence in everything that they do.

by jshamrock5

I went to Ethan Lord for the first time just over a year ago when I was looking to buy and engagement ring. I was very nervous and also clueless. I had a rough design of what my wife wanted but really had no idea what to look for or how to make it perfect. Luckily, I couldn't have found a more friendly, professional, and genuine place to go to make a purchase of that magnitude. Bernie and his staff at Ethan Lord are top notch. They take great pride in everything they make and truly want it to be a special thing. The ring that they designed and made on site is something that even a clueless guy like myself was really blown away by. I also went there to get the wedding bands done and of course received the same care and attention to detail. I have recommended and will continue to refer all of my friends and family to Ethan Lord.

• Pros: Professional and Genuine

04/19/09

Beautiful location, great designers, & amazing ring!

by luckyshoppe

Bernie was the best! He is a great designer that really listens to what you want and then gives great suggestions on how to make it even better. Also, the Ethan Lord design process was so high tech and amazing - it allows you to see your creation before actually casting it in metal. Also, the turn around time is very fast - I was able to get my ring in under 2 weeks. And lastly, their new location is very elegant - not like those other shady locations on jewelers row. If you want an original, one of a kind engagement ring - Ethan Lord is the way to go!

• Pros: High tech design process with amazing designers!

04/14/09

One of the best experiencess ever

by pkm321976

Working with Bernie helped make this one of the most memorable experiences ever. After a brief conversation, Bernie was able to find the perfect diamond, setting, and at the price I was looking for. Every detail was met to perfection and Bernie is always there for you every step of the way. Casting House and Ethan Lord is a perfect combination and my fiancee is throughly impressed and all her friends love the ring. I will continue to shop there and recommend them highly as one of the best jewelers in the chicago land area.

• Pros: Great service and caters to your every need
• Cons: none

04/14/09

Fabulous Jeweler

by AHART22

Both my engagement ring and wedding band are from Ethan Lord. My husband found them through a friend and we have both been very pleased with the jewelry and the service. I absolutely love my engagement ring and Bernie was fabulous to work with when deciding on a matching wedding band. He works very hard to create the perfect piece for your needs and budget and is never pushy. It addition, both my husband and I have had our rings re-sized free of charge and the turn over time is incredibly fast. I can also drop my rings off at any time and have them professionally cleaned free of charge. I will definitely return to Ethan Lord for all my future jewelry purchases and would recommend to friends and family in a heart beat.

04/13/09

The only jeweler to which I refer friends.

by DNW

I had an exceptional experience at Ethan Lord. I purchased my wife's engagement ring and our wedding rings there. It was the fifth jeweler in Chicago I had been to, and the experience was much different than the others. When I told Bernie what I wanted, that was exactly what he showed me, rather than trying to up-sell me or convince me that I would be happier with a larger, albeit lower quality, stone. The final designs matched exactly what I wanted. Best of all, the price quoted was fair and there was no need to haggle. My wife can stop by and get her rings (which she loves) anytime. I have referred several friends to Ethan Lord since, and all have had very positive experiences.

• Pros: Service, Fair Pricing, Education
• Cons: None.

04/10/09

Your Stress Ends Here

by arrigan21

I recently was referred to Ethan Lord Jewelers. I was a novice heading into the experience of buying an engagement ring. Larry and his team took me through the step by step process it takes to create a unique and custom ring. They took the entire process into their own hands and allowed me to sit back and relax! They created the perfect, custom to my ideas, design and ring for my fiancee. This allowed me to make my engagement plans and not stress about a thing. My fiancee does not stop talking about it and her girlfriends can't get enough of it. I have a handful of friends/family that are also in the early stages of engagement talks with their significant others. I have strongly recommended Ethan Lord and their partner company the Castinghouse. Thanks again for the great experience and perfect ring! We will definitely be back for future jewelery purchases.

• Pros: impeccable service, great atmosphere
• Cons: none