The Silk Trading Co.

10/03/08

Worst Customer Service & They Do Not Stand Behind What They Sell

by ssalloom at Citysearch

We bought about 10k worth of draperies from The Silk Trading Company less than a year ago. About 7 months into owning our drapes one of the three pairs we purchased exhibited excessive fading. Our windows are tinted and double-paned and face east, so the light is not intense.

We brought this to their attention and after over six weeks of calls and emails we were told by the owner, Andrea Kay, that it is normal for this fabric to fade. It is laughable that customers are expected to know that fabric they are buying from a drapery store will fade in less than a year. They offered us 15% off a replacement order and free black-out lining.

I will never buy anything from them again and I recommend to anyone considering buying expensive drapery to avoid this store.

My wife and I have done a lot of decorating, remodeling etc. and this is the most ridiculously bad customer service I have ever experienced.

We are not people who regularly bad-mouth businesses. In fact this is the first bad review we have ever posted online."

• Pros: Fabrics are pretty
• Cons: Some fabrics fade under normal light conditions quickly, worst cust service ever, even for Los Angeles

Posh debut showroom revered for its luxe textiles, drapery, furniture and interior design services.

by Jennifer Olvera at Citysearch

In Short
This 6,500-square-foot design studio--the first the city has seen from the nationally recognized drapery, textiles, and home furnishings specialist--is all about high-drama with silk chandeliers, wenge wood details and a pillow bar. Decor enthusiasts taking a break from Mag Mile shopping peruse the selection of lampshades, interior paints and accessories to update their abodes or chat with on-staff interor designers about major at-home makeovers.