The Waxing Room
Chicago, IL 60657
Phone: (773) 868-9299
05/14/2008 Posted by thedoglvr
So I would love to tell you I had a great experience at The Waxing Room; the problem is I can't because I never got to go. I made my appt there for a specific date and time based around a vacation. I made the appt for today, Wednesday at 6pm. I called to confirm this today before heading up and they said I had no appt and they couldn't take me because they are booked. A few minutes later, the receptionist called me back and said that my appt is for tomorrow, Thursday at 6pm. I do appreciate her taking the time to search for what may have gone wrong, but I know I never would have made the appt for Thursday at 6 because I will be on a plane at that time. The Waxing room did apologize but did not offer to make it right in any way. No offer to squeeze me in, discount my service at another time... nothing. So now, on top of the fact that I have 2 trips to pack for, a million other things to do before leaving tomorrow I now have to re-arrange my schedule to fit another appt (which I was very fortunate to get). I recommend you abandon ship on The Waxing Room now and go check out Joseph Michael's on State St.
Cons: poor organization, record-keeping, and customer service
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