Answer Center America, Inc.
Chicago, IL 60640
Phone: (800) 270-7030
05/14/2008 Posted by unhappytonoend
I was an employee of ACA and it was one of the worse companies I have ever worked for, I agree the service we provide is excellent and very professtional, however managment seems totally lost when it comes to pleasing the employees, on more than a few occasions my paycheck was either off by several hundred dollars or had not even come with the rest leaving me to wait for up to a week to recieve payment, not only that but cashing your check from them if you dont have a bank account is almost impossible as many places refuse to cash their checks due to far too many bounced checks that they refuse to pay back. on top of that they also expect you to work ridiculous hours without notice and they change the work schedule, dont inform you of the changed then yell at you and make you feel stupid when you show up to work an hour late becuase you didnt know they changed your schedule yet again...i had a family emergency that i needed to takea couple days off to take care of and because of that i had to work 3 weeks straight without a day off....does this seem fair to you? When confronted with this, the managment just said deal with it, your our employee so when we want you to work, your going to work or you'll be fired.....extremely unfair. i urge anyone thinking of using ACA as their personal message center to please consider the treatment of the people taking you calls for your you opt to save some money.
Pros: operators are very professional
Cons: managment is unfair to employees
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