Houndry

03/02/08

nice on the outside, too small on the inside

by doggies4mw at Citysearch

I am a former costumer.

I do agree that the owner (Jack Stanley) and the staff are polite. Unfortunately, the place is relatively small and the doggies are packed in on their busy days which creates more opportunities for the dogs to scuffle. There have been several incidents where dogs went home with punctures.

Also, as polite as the staff is, they are young and inexperienced. Swearing at the pups is common, sometimes I could even hear them.

The place could be better with a mature staff and better management.

• Pros: cage-free, young energetic staff
• Cons: too many dogs, small, inmature staff

03/10/09

Great Dog Day Care

by iamdave at Citysearch

We tried several other dog daycares in the city and this is by far the best we found. Friendly staff, nice facilities. And I'm a fan of the cage-less boarding which I think is less stressful for the dog.

02/04/09

Not much selection

by Berry1970 at Citysearch

There is not a whole ot to choose from in this shop. It has a ton of potential but I live in the neighborhood and I never recieve anything from them as far as discounts or ad's. I prefer traveling a few blocks away to 4Legs...now that is a pet store!

• Cons: Not much to choose from!

10/08/08

Very Happy with the Care and Attention at The Houndry

by Ella2006 at Citysearch

Excellent facility! The staff is really friendly and well informed about dog health and behavior and the facility is very clean. My dog participates in daycare here a few times a week and when she comes home, not only is she happy and tired but also she doesn't stink - unlike when we've used other places in the past. I know she's in good hands and having a blast while at The Houndry because she gets excited every time I mention the name and she's happy when I pick her up. Thanks for taking such good care of my baby!

• Pros: Great staff, clean, convenient.

09/02/08

Great Boarding!

by Bailey2008 at Citysearch

We have used The Houndry for boarding several times. Bailey was treated like the queen she thinks she is. Wonderful facility for playing and having fun with other dogs. The staff is very attentive and Bailey always came back healthy and happy. We'll definitely be back!!

07/07/08

In Response to Another Fake Review

by OwnerJack at Citysearch

This is Jack Stanley, Owner of The Houndry. "ONENEVER" has chosen to give us a 1-star review without ever using our services. According to his other review, "his guy" is actually "his girl", a Maltese named Jill. But he's probably just confusing his fake CitySearch identities. He claims to have "found his place" at Pooch over a year ago, so why the sudden urge to review us? And if their services are so good, and you're so happy, then why do they only deserve a 3-star "Average"rating? Here is why: this is merely the latest in the continuous pathetic attempts by another facility owner to manipulate review sites to create a facade of quality for his own business and steer unknowing dog owners through his doors. He is correct in saying that dog owners should look around--we always encourage people to check out their options for dog care. There are a number of quality dog care providers in Chicago, he just isn't one of them. If you use review sites as a guide, be warned that you should look closely at what you read. Be very suspicious of any business that receives clusters of glowing reviews, most often by "clients" for whom this is their first and only review. Especially when they are supposed long-time clients. The advantage to Yelp is it allows messaging between reviewers, meaning you can contact other Yelp users for real feedback and opinions. Not so here. Also, CitySearch openly encourages businesses to offer "financial incentives" to clients who post positive reviews, a practice we find questionable and in direct contradiction with the purpose of an objective review site. Finding proper care for your dog is extremely important, and we always recommend that people talk to other dog owners who have first-hand experience. We greatly appreciate how our clients willingly spread our name through word of mouth--The Houndry staff work incredibly hard to provide the best dog care possible, and we will always strive to improve.

07/06/08

Not Happy

by onenever at Citysearch

I saw this place, nothing exciting. Dogs are upstairs all day in a room. No windows or out time.

I'd check out others before I use this place.

• Pros: 2 blocks from my house
• Cons: I need more then a padded room for my guy, no outside or chance of seeing daylight

03/08/08

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

by TheHoundry at Citysearch

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

12/28/07

Fantastic Cage-Free Dog Boarding

by kbgkgb at Citysearch

This is a wonderful place, staffed by diligent and knowledgable people who go the extra step to make sure your dog is cared for properly. I have 2 dogs, one who is social but very attached to me, and one who is extremely afraid of people and not really into boarding/day care of any sort. After touring 8 other boarding facilities throughout the city, this was the only place I could leave my dogs without fear that they would be lost in the shuffle. While I was away, the staff not only took my calls every day, but they were always patient, honest and I could tell that they really were concerned for how each of my dogs was faring during my absence. The dogs came back smelling and looking great. I would recommend this place to anyone and everyone who has to leave town. If you board your dogs at The Houndry, you can be assured that they will be well-cared for and loved while you are away!

• Pros: Staff is amazing, product selection is great
• Cons: Parking, but not too bad!

08/13/07

Great Place!

by aandb at Citysearch

I can?t say enough good things about this place. My dog loves it! We?ll walk in and she immediately gets excited and wants to run upstairs to the large play area. The staff is great and very accommodating. I love the fact that you can buy packages that do not expire and you are not required to have your dog attend a minimum amount of days per week like other places. Also, this place is very clean! I totally trust the staff and feel very comfortable leaving my dog with them. I would recommend them to everyone!!

• Pros: Clean environment, Price, Staff
• Cons: none