10/27/09

Sets the bar for outstanding customer service

by TravelGurl

From the moment I stepped onto the Trump property I knew my experience was going to be special. The bell man delivered a wonderful first impression, followed up by curtious front desk staff, who despite my early arrival were able to find me a room so I could relax before my busy weekend began. The room was spacious and equipped with everything a weary traveller would need (i.e. comfortable bed, slippers, big TV and lots of water). In addition to the wonderful room, the hotel has a fantastic spa with unique treatments. I highly recommed the Royal Lular. The smell of turmeric may make you think of Indian food, but your skin will be softer then a baby's bottom when you are done. The Trump Hotel has everything you need during your stay in Chicago, unless you want to watch a sporting event outside your own room - then you have to find a local pub or restaurant (and there are plenty within walking distance). The Concierge gave me several choices and I was not disappointed with my selection. I can't say enough about the Trump Hotel -- it is definitely my go to hotel for all my Chicago visits.

• Pros: Friendly and attentive staff and great location
• Cons: No TV in Hotel Bar

05/29/09

Amazing place

by mjoshea

It was good - no Trump sightings though. I would love to see him and that ridiculous haircut strolling around the lobby and telling people about the most amazing hotel in the world.

• Pros: all brand new
• Cons: still working out a few kinks

Luxurious hotel with residential condominiums treats guests to a world-class health club, spa and breathtaking river views.

by Valerie Moloney

In Short
Like its New York sibling overlooking Central Park, this gleaming addition to the Chicago skyline boasts 339 rooms and over-the-top amenities expected by its corporate clientele. The hotel only occupies floors 14-27 of the 92-story tower, luring power brokers accustomed to white-glove service, 500-thread count linens, Sub-Zero refrigerators and Miele cooktops. For that added touch, an attache attends to all details during guests' visits keeping a log of personal faves for future requests.